Customer Success Manager
HireCapitalHighlight
Summary
About the Role
About You
- 4+ years in Customer Success or Account Management at a B2B SaaS company.
- Experience with renewals and upsell/expansion.
- Comfortable working with technical products or engineering/DevOps users.
- Strong communication, organization, and relationship-building skills.
- Thrives in a fast-moving, startup-style environment.
- Willingness to travel up to 25%.
- Background in software development or engineering.
- Experience at a high-growth startup.
- Customer Success certifications (e.g., CCSM).
Benefits
- Competitive compensation package with base, variable, and equity.
- Comprehensive health, dental, and vision insurance.
- 401(k) with company contribution.
- Flexible PTO and paid company holidays.
- Hybrid work environment with flexibility for travel and onsite collaboration.
- Home office / equipment stipend.
- Professional development budget for courses, certifications, and conferences.
- Opportunities for rapid career growth as the CS org scales.
- High-ownership environment with real influence on product and strategy.
HireCapital is a forward-thinking staffing, search, and human capital consulting firm that specializes in Finance, IT, Operations, Human Resources, and Sales/Marketing placements. We believe that, in our business, everything is personal, and we work hard to create the best solutions for our clients and candidates alike. With over 20 years of experience partnering with companies ranging from Fortune 500 organizations to emerging growth startups, we provide clients with up-to-date knowledge of market trends and unique methods of attracting top talent. We are dedicated to cultivating relationships that go beyond the transactional and delivering a seamless, transparent, and exceptional result. HireCapital is committed to building diverse, equitable, and inclusive teams. We are proud to have women and LGBTQ representation as partners and owners. Giving back to the community is an important part of our mission and we strive to empower people on a global scale. To learn more and contact us, please visit www.hirecapital.com