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Summary
About the Role
About You
- 5-7 years of experience in customer success, client services, or technical support, preferably within healthtech, digital health, or B2B SaaS.
- Strong familiarity with support ticketing systems including triaging, prioritizing, and resolving technical issues.
- 3-5 years of experience managing a team focused on hiring, interviewing, training, and performance management.
- Experience creating or maintaining help center content, training documentation, or self-service resources.
- Excellent organizational skills and a mindset oriented toward efficiency, scalability, and proactive problem-solving.
Benefits
- Equity participation aligning employees with company success.
- Limitless promotions and growth opportunities based on performance.
Adoreal is a pioneering Software as a Service (SaaS) company dedicated to transforming the aesthetics industry through a consumer-led approach. Our platform bridges the gap between consumers, clinics, and industry partners, enabling each to connect seamlessly and effectively. By empowering consumers to take control of their aesthetic journeys, we are reshaping the experience, removing barriers, and driving growth for our partner clinics. Our integrated platform offers clinics advanced management tools—such as electronic medical records, booking and payment systems, and data insights—to streamline operations and elevate patient satisfaction. Additionally, our consumer app provides users with a personalized and interactive experience that supports them from initial interest through to post-treatment care, fostering confidence and trust every step of the way. Through our network of clinics and industry partnerships, Adoreal is committed to making aesthetics accessible, transparent, and empowering for all. Join us in revolutionizing the aesthetics experience.