Customer Success Senior Manager
$140k/y-$185k/y
Ripplea day ago
Highlight
OnsiteFull-timeSenior
Summary
Ripple is seeking a Customer Success Senior Manager to join their team in New York, NY. The role involves driving revenue and product adoption across Ripple's customer base by deepening customer relationships and identifying cross-selling opportunities.
About the Role
As a Customer Success Senior Manager, you will develop a deep understanding of each customer's technical solutions and needs, serve as an advisor to customers, conduct financial and business analysis, navigate upsell and cross-sell opportunities, lead key initiatives with cross-functional teams, and collect customer feedback to improve Ripple's value proposition.
About You
Required:
- Fluency in English, with Spanish a bonus.
- 10+ years of experience in a customer-facing role at financial institutions and/or a FinTech or crypto organization.
- Demonstrable understanding of multi-stakeholder management in complex environments.
- Experience in the development and launch of modern, complex business solutions involving innovative technology and B2B relationships.
- Excellence in building and managing relationships in cross-functional, global teams.
- Excellent interpersonal skills and experience in coaching others.
Preferred:
- Highly self-motivated individual who operates proactively and is driven to create impact and succeed.
Benefits
- Competitive salary, bonuses, and equity.
- Comprehensive benefits covering physical and mental healthcare, retirement, family forming, and family support.
- Employee giving match.
- Mobile phone stipend.
- R&R days for rest and recharge.
- Generous wellness reimbursement and weekly onsite & virtual programming.
- Generous vacation policy.
- Industry-leading parental leave policies and family planning benefits.
- Catered lunches and fully-stocked kitchens with premium snacks/beverages.
Ripple
Using proven crypto and blockchain technology honed over a decade, Ripple’s enterprise-grade solutions are faster, more transparent, and more cost-effective than traditional financial services. Our customers use these solutions to source crypto, facilitate instant payments, empower their treasury, engage new audiences, lower capital requirements, and drive new revenue. Founded in 2012, Ripple's vision is to enable a world where value moves as seamlessly as information flows today—an Internet of Value. Ripple is the only enterprise blockchain company today with products in commercial use. Ripple’s global payments network includes over 300 customers across 40+ countries and six continents.
New York, NY