Customer Support Manager - Flex
RipplingHighlight
Summary
About the Role
About You
- 2-4 years of professional experience with direct People Management of a Support team within a fast-paced environment, preferably at a SaaS company.
- Excellent communication, leadership, and stakeholder management skills.
- Experience hiring and managing a distributed team.
- Strong organizational skills and the ability to multitask.
- A data-driven approach to developing, tracking, and optimizing performance metrics.
- Proficiency with data analysis tools (e.g., Microsoft Excel, Google Sheets).
- Creative problem-solving skills and the ability to challenge the status quo.
- Empathy and the ability to understand customer needs.
Benefits
- Competitive salary aligned with location and experience.
- Benefits package including health, dental, and vision coverage.
- Equity options.
Rippling is a workforce management system that eliminates the friction from running a business. Today, most companies struggle with everything from routine tasks, like running payroll, to cross-functional planning, like aligning on headcount. That’s because all their data related to people, processes, and systems is scattered in a hundred places. Rippling has every application you need to run your business—from applicant tracking and payroll to IT and expenses—in one place. But unlike other systems, Rippling sits on top of a unified platform. Data flows dynamically between Rippling’s applications, giving every team a shared source of truth, the power to automate processes, and access to the insights they need. This allows your business to execute better, faster. Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. Get help: rippling.com/contact Licensing details: https://app.rippling.com/licensing