Customer Support Manager Tax REMOTE (Seasonal)
$38/h-$38/h
a day ago
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RemotePart-timeMid
Summary
JDA TSG is seeking a Customer Support Manager for Tax to join their team remotely for the seasonal period from November 2025 to April 2026, starting at $38/hour plus benefits.
About the Role
As a Customer Support Manager, you will lead a remote team of customer support professionals, providing effective leadership and mentoring to achieve program goals. Your responsibilities will include monitoring team performance, implementing policy updates, identifying process improvements, and ensuring customer satisfaction through effective issue resolution.
About You
Required:
- 2+ years in a remote, supervisory role, leading teams of 15+ customer support professionals.
- Strong technical skills and ability to navigate computer systems and software including Professional tax software, Microsoft 365, Slack, and Timekeeping solutions.
Preferred:
- Experience in a contact center environment driving team attainment of SLAs and KPIs.
- A passion for customer support and improving the customer experience.
Benefits
- Starting at $38/hour plus incentives and bonuses.
- 401K with match and other perks.
- Comprehensive training and support from management.
- Equipment provided for the duration of employment.
JDA TSG
JDA TSG is a preferred global strategic and outsourcing partner of some of the biggest brands in the world. Our team of experts provides new perspectives and solves your most critical operational challenges. Our mission is to deliver services that are effective, agile and scalable, designing every engagement to address your organization’s unique environment. The result is efficient operations, simplified complex programs, and a flexible strategy provides space for business agility. Founded in 2011, our team meets you where you are to deliver a plan of action of combined people, process, and technology that drives exceptional outcomes across talent acquisition and operational process improvement.
San Jose, CA