Customer Support Representative (Need a candidates from Banking or Financial background)
Cortex Consultants LLCHighlight
Summary
About the Role
About You
- 5+ years of experience as a Junior Banker/Relationship Specialist or Call Center Professional with high-net-worth clients.
- Thorough knowledge and understanding of the Banking and Financial Industry.
- Experience in commercial banking and private banking.
- Experience in migration activities.
Benefits
- Onsite work environment in Tampa, FL.
- Flexible work schedule starting between 7:00 AM – 8:00 AM EST.
Cortex is a global workforce solutions provider with demonstrated expertise as a well-established offshoring and staffing company. We advise clients on the best practices of workforce management, hiring, and nurturing employee growth. "Virtual Development Center" (VDC) is a flagship offering where we partner with companies looking to set up a technology captive in India and help them succeed with minimal risk. Our proven framework has helped companies establish the centre and start the operations in less than 90 days from contract sign-off. We follow a "Customer First" approach to VDC with flexible engagement models that meet their strategic business goals. BOT (Build, Operate, Transfer), BOM (Build, Operate, Maintain), Managed Captive are some of the ways we help our customers seamlessly scale their technology operations. With Cortex, you are working with the best in the industry, and you can focus on your core tech development. Our clients have realised benefits like continuous innovation, faster to market, and improved customer delight. Their KPIs have improved in employee satisfaction, retention, and development. Cortex has a rich 15-year heritage in helping customers excel with our technology staffing and workforce services. We have built a strong brand, robust processes, and a conducive ecosystem, bolstered by AI-based sourcing capabilities and a unique funnel methodology. Vision: To enhance revenue and risk mitigation with innovative talent acquisition and strategic ecosystems Mission: To set up captives in a Build, Operate, Transfer Model with minimal risk and ensure risk-mitigated scalability Values: With a client-focused approach, people-centric culture & firm eye on process and innovation, Cortex values the right balance to deliver consistent results to their clients Our clientele: Cortex has fulfilled the requirements of clients across verticals and horizontals since 2006 Our pillars: Agility, Customer-first approach, Transparency, Innovation