Customer Support Specialist
DispatchHighlight
Summary
About the Role
About You
- 1-2 years of support experience, ideally at a software company.
- Fluency in both Mac and Windows operating systems.
- Hands-on experience working within Salesforce Cases.
- Comfortable using AI tools in everyday processes.
Benefits
- Generous medical, dental, and vision package with 90% covered by the company.
- Unlimited Paid Time Off (PTO) package and 9 company holidays.
- 401k with company match and paid parental leave.
- Professional development reimbursement program and wellness fund.
Dispatch is the modern field service experience platform, purpose-built to solve the communication gap between enterprise brands, 3rd-party contractors, and the consumer. Most brands rely on independent local partners to deliver the on-demand expertise required for local installation, repair, support or maintenance services, leaving the customer experience and brand's reputation at risk. Today's consumer expects a transparent and effortless service experience and judges brands on their ability to meet that expectation. Dispatch powers modern service by seamlessly connecting brands to an army of expert-on-demand local contractors, providing those contractors an intuitive platform to assign and manage jobs, and communicating service details automatically to the customer via their mobile device. When coupled with a CRM or existing field service management software, Dispatch automatically synchronizes customer, performance and job data between systems. Ultimately, Dispatch links the people, process, and data to create a modern service experience that delights customers, empowers contractors, and promotes a positive brand image for the enterprise.