Customer Support Specialist
4 days ago
Highlight
OnsiteFull-timeEntry
Summary
Tesla is seeking a Customer Support Specialist to work onsite in Draper, UT. The role involves delivering exceptional customer service and support for Tesla vehicle owners.
About the Role
As a Customer Support Specialist, you will be responsible for taking inbound calls and chats from vehicle support customers, assessing customer concerns for troubleshooting, educating customers on self-service options, and accurately recording issues in the CRM system. You will work closely with Tesla Owners and internal departments to address customer inquiries effectively.
About You
Required:
- Minimum 2 years of relevant work experience.
- Excellent written and oral communication skills with exceptional customer service skills.
- Flexibility to work an 8-hour shift during business hours (5 AM – 10 PM Mon.-Sat.).
- Proficient with MS Windows, Office, and Outlook, and ability to navigate web browsers and multiple internal systems.
- Ability to follow oral and written instructions with attention to detail.
- Establish and maintain positive working relationships in a team-based environment.
Preferred:
- Experience in customer support or administrative roles.
- Ability to effectively handle multiple priorities and meet deadlines.
Benefits
- Aetna PPO and HSA plans with $0 payroll deduction for medical options.
- Family-building, fertility, adoption, and surrogacy benefits.
- Dental and vision plans with $0 paycheck contribution options.
- Company paid HSA contribution when enrolled in the High Deductible Aetna medical plan.
- Healthcare and Dependent Care Flexible Spending Accounts (FSA).
- 401(k) with employer match and Employee Stock Purchase Plans.
- Company paid Basic Life, AD&D, short-term and long-term disability insurance.
- Employee Assistance Program.
- Sick and vacation time, and paid holidays.
- Back-up childcare and parenting support resources.
- Voluntary benefits including critical illness and pet insurance.
- Weight Loss and Tobacco Cessation Programs.
- Commuter benefits.
- Employee discounts and perks program.
Our mission is to accelerate the world’s transition to sustainable energy. With global temperatures rising, the faster we free ourselves from fossil fuel reliance and achieve a zero-emission future, the better.
In pursuit of this mission, we make electric vehicles that are not just great EVs, but the best cars, period. We also produce and install infinitely scalable clean energy generation and storage products that help our customers further decrease their environmental impact. When it comes to achieving our goals, we pride ourselves in accomplishing what others deem impossible.
We are opening new factories and increasing our output everyday – join us in building a sustainable future.
Draper, UT