Customer Support Specialist (LATAM)
Deel3 months ago
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RemoteFull-timeEntry
Summary
Deel is seeking a Customer Support Specialist (LATAM) to join their team in Latin America. The role involves providing exceptional customer support through various channels while maintaining a high level of professionalism and product knowledge.
About the Role
As a Customer Support Specialist, you will be responsible for delivering customer support using voice calls, live chats, email, and social media. Your tasks will include troubleshooting issues, processing orders, and maintaining records of customer interactions. You will also participate in ongoing product training and collaborate with internal teams to optimize workflows.
About You
Required:
- Preferred experience in BPO, Call Centres or Customer Facing Teams.
- Fluent in written and verbal English communication skills.
- Demonstrated high ability in providing customer satisfaction through empathy and problem solving.
- Experience working within a Global SaaS company.
Preferred:
- Ability to work across multiple platforms for customer support.
- Zendesk experience.
- Self-motivated and capable of working independently.
- Open-minded and willing to accept feedback.
Benefits
- Provided computer equipment tailored to your role.
- Stock grant opportunities dependent on your role, employment status and location.
- Additional perks and benefits based on your employment status and country.
- Flexibility of remote work, including WeWork access where available.
Deel
Deel is the all-in-one Global People Platform that simplifies and streamlines every aspect of managing an international workforce—from culture and onboarding, to local payroll and compliance. Our industry-leading suite of HR tools, payroll solutions, mobility services, and compliance expertise makes it possible for companies of all sizes to scale globally with unmatched speed and flexibility. Today, Deel serves over 35,000+ companies worldwide—from small teams to publicly traded enterprise businesses.
Latin America