Search for Customer Support Specialist roles in Sterling, VA with remote work options, requiring 1-3 years of help desk experience and U.S. citizenship.

Okay, I've searched for Customer Support Specialist roles in Sterling, VA that offer remote work options, require 1-3 years of help desk experience, and U.S. citizenship. I have found 35 suitable positions for you.

Customer Support Specialist

Sterling, VA

Remote

1 to 3 years

Citizenship

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Customer Support Specialist (Technical) role at Peraton is fundamentally about delivering superior technical support in a high-stakes environment, where efficient service delivery is crucial to ensure the integrity of IT operations for the Bureau of Consular Affairs. The primary responsibilities include troubleshooting a broad array of technical issues—ranging from desktop and network concerns to software and mobile devices—while managing incidents through multiple communication channels. This role requires not only technical proficiency but also exceptional customer service skills. Candidates will face challenges such as managing high volumes of service requests, ensuring compliance with stringent government policies, and maintaining communication with various stakeholders. Success will likely be measured by prompt incident resolution rates, adherence to service level agreements (SLAs), and the candidate's contribution to the development of knowledge base articles that enhance operational efficiency. Therefore, effective time management, strong communication abilities, and a proactive problem-solving attitude are key to thriving in this position.

Company Analysis:

Peraton is positioned at the cutting edge of national security, with a strong focus on delivering innovative solutions to complex problems in a rapidly evolving technological landscape. As a transformative enterprise IT provider for government agencies, Peraton not only plays a critical role in supporting the Department of State but also emphasizes a culture of innovation and adaptability. The company's motto—'Do the can't be done'—reflects an environment that encourages creative thinking and problem-solving, making this a potentially rewarding space for individuals who thrive on challenges. The Customer Support Specialist role operates within a Service Desk team, implying a collaborative atmosphere where team dynamics are essential. Given the hybrid work model post-training, this role offers flexibility, but requires candidates to navigate the demands of in-person interactions and government compliance issues. The company prioritizes an entrepreneurial spirit, suggesting that individuals who are proactive and willing to adapt will be well-aligned with Peraton’s values and mission, providing ample opportunity for personal and professional growth.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Can you describe a time when you had to troubleshoot a technical issue under pressure? What steps did you take, and what was the outcome?
How do you prioritize multiple service requests when they come in at the same time?
Tell me about a situation where you received critical feedback from a customer or a team member. How did you respond?
During your previous experience, how did you ensure clear communication with a non-technical user when resolving their issue?
How would you go about documenting a recurring issue in the ticketing system to contribute to the Knowledgebase?
If a user reports that they cannot access an essential application, what would be your approach to resolve this issue?
Can you explain how you would handle a situation where a service request is taking longer than expected to resolve?
Imagine a scenario where a colleague is not following proper escalation procedures during your shift. How would you address this issue?
Why do you want to work for Peraton, and what attracts you to the Customer Support Specialist role specifically?
How do you see your role as a Customer Support Specialist contributing to the overall mission of Peraton?
What do you think is the most important skill for a Customer Support Specialist at Peraton, and why?
What questions do you have about the training program for new hires at Peraton?
How does the hybrid work model after the training influence your flexibility and productivity in this role?

Job Details

Overview Company

Customer Support Specialist

$51k/y-$82k/y

Peraton

3 days ago

Highlight

HybridFull-time1-3 yearsEntry

Summary

Peraton is seeking a Customer Support Specialist (Technical) to join their team in Sterling, VA. The role involves providing enterprise infrastructure support and Tier I customer service for the Department of State Bureau of Consular Affairs.

About the Role

As a Customer Support Specialist, you will be a member of the Service Desk team, providing remote troubleshooting support for software, desktop, network, and mobile device issues. You will handle customer requests, make outbound service calls, resolve issues using Knowledgebase articles, and ensure compliance with government policies for ticket escalation and resolution. You will also monitor ticketing system dashboards and maintain communication with the government customer and support team members.

About You

Required:

U.S. citizenship and ability to obtain SECRET Government Security Clearance.
1 to 3 years of help desk/service desk experience.
Ability to document ticketing information accurately with minimal errors.
Ability to work independently and manage time effectively.
Strong written and verbal communication skills.
Attention to detail and a can-do attitude.
Must be able to work on site.

Preferred:

Comp TIA A+ Certification.
ITILv3 or ITILv4 Foundation Certification.
Microsoft IT Support Certification or HDI SCR.
Experience using Remedy or ServiceNow CRM.
Experience supporting the Department of State IT environment.

Peraton

Do the can't be done.

At Peraton, we're at the forefront of delivering the next big thing every day. We're the partner of choice to help solve some of the world's most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

How do we do it? By thinking differently. We're not mired in the past. We look at all problems with fresh eyes. We look past the obvious to bring the best talent, tech, and ideas together to completely transform how things get done. So bring your unique ideas, your entrepreneurial spirit, and your drive to succeed and get ready to be part of something bigger. Get ready to do the can't be done.

Recruitment fraud is a growing trend where fraudsters have been known to attempt to use our name to trick job seekers with fake employment opportunities. This type of scam is typically carried out through fake job postings, fake websites, or email accounts claiming to be from Peraton. The intent of recruitment fraud is to gain access to your personal information, such as your banking information, credit card number, or social security number.

Please be aware that our careers site can be found at careers.peraton.com and our corporate site can be found at peraton.com.

To learn more about Recruitment fraud and what to expect and not to expect from a Peraton recruiter, please visit: https://careers.peraton.com/recruitment-fraud/

Sterling, VA