Customer Support Technician Tier II VIP
Computer World Services Corp. (CWS)Highlight
Summary
About the Role
About You
- 5-7 years of experience in IT support roles, particularly in high-touch, VIP environments.
- Advanced knowledge of operating systems, desktop and endpoint device management, and hardware troubleshooting.
- Experience with ticketing systems (e.g., ServiceNow, Zendesk, or Jira).
- Familiarity with remote support tools and methodologies.
- Proven ability to manage and resolve escalated support issues with professionalism and efficiency.
- Experience with system capacity analysis and planning.
- Excellent interpersonal and communication skills to interact effectively with users at all organizational levels.
Benefits
- Potential hybrid work available for this position.
- Opportunity for professional development and certifications.
With over 30 years of hands-on experience, Computer World Services Corp. delivers exceptional enterprise-wide IT solutions and services to Defense and Civilian federal customers both domestically and abroad. Our performance is reflected by the consistently exceptional CPAR ratings we have received throughout the years and across all of our programs. Our core competencies include: • IT Operations and Maintenance • Systems Architecture and Engineering • Cloud Solution Services • Agile Software Development • Call Center Outsourcing • Cybersecurity With a team of over 400 staff members, our service and support extends to over 20 distinct Federal customers who are located globally. CWS is committed to quality management and continual process improvement, as demonstrated by our ISO 9001:2015 certification and CMMI-DEV Level 3 appraisal.