Customer Technical Support Representative
IQ Fiber3 days ago
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OnsiteFull-timeEntry
Summary
IQ Fiber is seeking a Customer Technical Support Representative to join their team in Jacksonville, FL. The role involves providing technical support for customers regarding their IQ Fiber internet service, including troubleshooting internet connections and home Wi-Fi.
About the Role
As a Customer Technical Support Representative, you will be the first point of contact for customers, managing communications through phone, email, and chat. Your responsibilities will include troubleshooting technical issues, processing new service requests, and ensuring customer satisfaction. You will work in a dynamic team environment, utilizing problem-solving skills to assist customers effectively.
About You
Required:
- 2 years of customer service experience, with at least 1 year in a contact center setting.
- A customer-first mindset with demonstrated ability to provide exceptional customer care.
Preferred:
- 6+ months of experience troubleshooting basic network/Wi-Fi issues.
- Previous telecommunications experience.
Benefits
- Energetic and collaborative work environment.
- Opportunities for professional growth and development.
IQ Fiber
IQ Fiber, LLC is a private equity-backed fiber-optic internet service provider transforming the residential market by building a 100% fiber-optic network paired with simple, no-hassle plans and local experts to help along the way.
Jacksonville, FL