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Summary
About the Role
About You
- Bachelor's degree required; degree in Business Analytics or related field preferred.
- 5+ years of experience in CX operations, support systems, or analytics.
- Proficient with Zendesk (admin-level) and BI tools such as Looker or Tableau.
- Strong analytical and problem-solving skills with high attention to detail.
- Excellent communication and project management abilities.
- Experience collaborating with outsourced support partners and coordinating workforce planning.
- Comfortable navigating ambiguity and driving execution in a fast-paced environment.
Benefits
- Paid-time off
- Medical/Dental/Vision, Disability + Life Insurance
- One Medical membership
- Parental Leave
- 401k Matching
- Work from home equipment stipend
- Flexible schedules
- Wellness programs (Wellness Wednesdays, Time off)
- Wellness perks (Headspace, Ginger, Aaptiv, Physera)
- Learning and Development stipend
Eko Health is a leading digital health company advancing how healthcare professionals detect and monitor heart and lung disease with its portfolio of digital stethoscopes, patient and provider software, and AI-powered analysis. Its FDA-cleared platform, with over 650,000 devices sold to clinicians globally, allows them to detect earlier and with higher accuracy, manage treatment effectively, and ultimately give their patients the best care possible. Eko Health is headquartered in Emeryville, California, with over $165 million in funding from ARTIS Ventures, DigiTx Partners, Double Point Ventures, EDBI, Highland Capital Partners, LG Technology Ventures, Mayo Clinic, Morningside Technology Ventures Limited, NTTVC, Questa Capital, and others. For more information, visit www.ekohealth.com.