Cyber Security Analyst
Atomus2 days ago
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OnsiteFull-timeEntry
Summary
Atomus is seeking a Cyber Security Analyst to join their team in the San Francisco Bay Area. The role involves helping customers implement and leverage Atomus' cybersecurity products while maintaining compliance with NIST 800-171 and CMMC standards.
About the Role
As a Cyber Security Analyst, you will work closely with customers to guide them through the onboarding process, serve as the first point of contact for technical inquiries, and assist in managing compliance requirements. You will collaborate with internal teams to communicate customer feedback and advocate for their needs in product development.
About You
Required:
- Experience in a customer-facing technical role, IT administrator, solutions engineer, Technical Customer Success, or TAM role preferably in cybersecurity or compliance.
- Strong experience with cybersecurity frameworks and technologies (e.g., NIST, CMMC, firewalls, routers, encryption tools).
- Intermediate networking knowledge of WAN and LAN connectivity, routers, firewalls, switches, security, etc.
- Experience with Microsoft Intune, Active Directory, Windows, MacOS and ABM, as well as mobile platforms like Android and iOS.
- Advanced understanding of Microsoft products (Exchange, SharePoint, Windows, Windows Server, Active Directory, etc.).
- Familiarity with command-line tools (e.g., PowerShell, Terminal) for troubleshooting and deployment.
- Strong troubleshooting skills, particularly related to network security, software issues, and IT environments.
- Excellent verbal and written communication skills; ability to explain complex topics to both technical and non-technical audiences.
- Strong emotional intelligence to intuit and match customer sentiment for effective communication.
Preferred:
- Prior experience with NIST 800-171, CMMC, or other compliance standards.
- Ability to manage multiple customer accounts and onboarding projects simultaneously.
- Familiarity with CRM platforms (HubSpot), and compliance documentation tools while managing SLAs which include customer satisfaction, initial response, and issue resolution times.
Atomus
A technology driven Managed Security Service Provider purpose built for Aerospace and Defense.
San Francisco Bay Area