Okay, I've searched for Data Analyst roles focused on Trust & Safety in Palo Alto, requiring skills in data analysis and dashboard development, with a pay range of $50-$52 per hour, and allowing for remote work. I found 145 positions matching your criteria.

Sure. Here's the analysis:

Job Analysis:

The Data Analyst II role at Akraya is fundamentally centered around optimizing capacity planning for content moderation and policy enforcement through effective data analysis and forecasting. The primary responsibilities include forecasting digital contact volumes and agent handle times, developing workforce metrics, and creating insightful reports and dashboards that will aid decision-making across various operational teams. These tasks require a high level of cross-functional coordination, indicating that success in this role will hinge not just on technical prowess in data analysis but also on the ability to effectively communicate insights to stakeholders in operations, product, and engineering divisions. This suggests that the ideal candidate should be adept at not only generating data-driven insights but also at translating these insights into actionable strategies that enhance user and platform safety, aligning with Akraya’s commitment to trust and safety operations. Expectations for the first 6-12 months might include establishing reliable forecasting models and dashboards that are integral to operational efficiency and safeguarding content integrity.

Company Analysis:

Akraya operates as a leading IT consulting and staffing service provider in the United States, recognized for its integrity and trust-based relationships with clients and consultants alike. Positioned as a top-tier staffing solution provider for Fortune 100 companies, Akraya's culture is award-winning and focuses on flexibility, autonomy, and inclusion, which indicates a collaborative, innovative work environment. This dynamic not only fosters personal growth but also emphasizes the company’s strong commitment to social responsibility. For a candidate in the Data Analyst role, these cultural values imply a supportive backdrop for creative problem-solving in trust and safety concerns, aligning with the overarching goal of empowering users through data-informed decisions. The Data Analyst II's work will likely influence strategic initiatives, playing a crucial part in ensuring operational efficiency and user safety on digital platforms. This role appears to be an integral part of the company’s growth strategy, driven by data-led insights that affirm Akraya’s commitment to excellence and safety in the tech landscape.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to analyze complex data and provide insights to a cross-functional team. How did you ensure your findings were actionable?
• Can you describe a situation where you had to forecast operational metrics? What approach did you take?
• Discuss an instance where you faced challenges in collaboration with another team. How did you address the issues to ensure project success?
• How do you prioritize tasks and projects when managing multiple requests from different stakeholders?
• What data analysis tools have you used and how would you apply them specifically to track contact volumes and agent handle times?
• Explain your experience with dashboard development—what key metrics do you think are essential for reporting in a Trust and Safety context?
• Imagine you are asked to develop a new forecasting model for customer contacts. What steps would you follow, and how would you validate the model's effectiveness?
• Suppose you notice a trend in user contacts that deviates from the forecasted volumes. What actions would you take to investigate this anomaly?
• Why are you interested in working at Akraya specifically, and how do you think our company's values align with your personal work ethic?
• What makes trust and safety in digital platforms critical, and how can data analytics contribute to enhancing this area?
• How do you envision the role of a Data Analyst contributing to Akraya’s mission of safety and empowerment within the community?
• What questions do you have about the team you would be working with or the projects we have in the pipeline?