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Job Analysis:
The EPMO Data Analytics Director role is fundamentally about leading data-driven strategies to enhance operational efficiency and program effectiveness within New York City's Human Resources Administration (HRA) and Department of Homeless Services (DHS). This position is tasked with harnessing complex data sets, driving analytical innovation, and managing cross-agency collaborations to support critical social service programs tackling poverty and homelessness. Beyond technical proficiency in data mining, predictive analytics, and database management, the role demands strategic oversight of multiple projects with high analytical complexity. The candidate must navigate both internal dynamics — coordinating with ITS, OLA, and other city agencies — and external partnerships through MOUs focused on data sharing and integration. Success in this role involves improving data accuracy and operational outcomes, reducing manual processes, and enabling timely, data-supported decision-making for large-scale public programs. Leadership skills are vital, as the Director manages an analytics team and drives change management efforts across the organization. A master's degree or equivalent experience combined with executive-level supervisory experience is required to ensure the candidate can lead sophisticated analytical initiatives and influence agency leadership effectively. The role demands comfort with ambiguity, balancing innovation with practical deliverables, while aligning technological advancement with public service goals.
Company Analysis:
The Department of Social Services (DSS) in NYC, encompassing HRA and DHS, operates as a critical governmental entity charged with addressing poverty, income inequality, and homelessness for millions of New Yorkers. The agency represents a large-scale, mission-driven organization deeply embedded in public welfare, which inherently requires coordination across multiple government layers and community partners. Its market position is that of a stable, essential public service provider utilizing data and technology to modernize traditional social services. The culture, inferred from its operational mandate, likely values collaboration, inclusivity, and a high degree of accountability coupled with a public service ethos. Given the agency’s scale and complexity, a candidate in this role should expect a fast-paced environment that demands flexibility, innovation, and sensitivity to the social impact of their work. The Data Analytics Director sits at a strategic intersection within the EPMO, which directly supports the agency leadership’s priorities by translating data insights into actionable program improvements and IT initiatives. This role has significant visibility, requiring cross-agency negotiation and representation at high levels, reflecting the importance of diplomacy and strategic communication. Ultimately, the position is crucial for advancing the agency’s adoption of evidence-based approaches and technological modernization to improve service delivery and outcomes for vulnerable populations.