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Job Analysis:
The Data Center Operations Engineer (DCOE) role at ICE is critical for maintaining the operational integrity of the Data Center and Access Center. The primary purpose is to align all activities with established Data Center Procedures and best practices, ensuring that the infrastructure supports the company's data-centric objectives. This entails a mix of project work and responding to incidents through workflow management tools, which necessitates a strong grasp of Change Control principles. Candidates should be prepared to manage daily operational checks, ensure security protocols, and maintain documentation meticulously. The use of tools like ServiceNow highlights the importance of organizational skills and familiarity with incident management processes. Success in this role means efficiently overseeing asset management, conducting audits, and coordinating with third-party vendors while demonstrating proactive problem-solving and flexibility in a dynamic environment. The expectation is not just to perform tasks but also to uphold best practices in hardware maintenance and capacity management, ensuring that systems function optimally to support business needs.
Company Analysis:
ICE operates within a technology-driven financial market, connecting individuals and institutions via data and technological innovation. As a leader in its sector, ICE values precision, reliability, and an analytical mindset—characteristics that are essential for anyone stepping into the Data Center Operations Engineer role. The company culture is likely fast-paced and heavily focused on teamwork, evidenced by the emphasis on communication and collaboration in the job description. With this position situated within technical operations, the DCOE will find themselves at the nexus of IT and operational efficiency, directly impacting ICE's ability to deliver services reliably to its customers. Organizationally, the role requires navigating both individual contributor tasks and collaborative efforts with service providers and internal teams, thus necessitating effective communication and adaptability. As the company continues to grow and innovate, the DCOE's ability to manage resources efficiently and uphold best practices will be pivotal in supporting ICE's strategic goals, including capacity management and the overall health of its technological framework.