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Job Analysis:
The Delivery Solutions Architect (DSA) role at Databricks is fundamentally designed to bridge the gap between the technical and commercial aspects of the business, specifically targeting Digital Native customers. The core responsibility of this position is to drive growth and ensure customer success by managing complex customer engagements and providing technical guidance throughout the customer lifecycle. This includes post-sale technical leadership, orchestrating multiple internal teams to create tailored strategies for onboarding and increasing product adoption, and being the go-to resource for technical issues related to Databricks platforms. Candidates will face challenges such as navigating customer expectations, addressing technical complexities, and ensuring that the customers derive optimal value from their investments in Databricks solutions. Success in this role would be characterized by effective stakeholder management, smooth transition of projects from the sales phase to operational success, and measurable growth in both customer satisfaction and product usage. Ultimately, a candidate who can leverage both their technical expertise and interpersonal skills will thrive in this position, driving substantial impact within the organization and its customers.
Company Analysis:
Databricks operates within the competitive landscape of data and AI solutions, positioning itself as a leader that provides a comprehensive data intelligence platform. This unique positioning not only requires a powerful technical foundation, represented by the innovative technology originated from Apache Spark, Lakehouse, and Delta Lake, but also an adaptive approach towards servicing over 10,000 organizations globally. In terms of culture, Databricks appears to value a dynamic, innovative environment where collaboration and inclusivity are prioritized. Such a culture can have profound implications for a role like DSA, where success hinges on building relationships across departments and with customer stakeholders. Given that the DSA is situated within the Field Engineering organization, they are likely to have significant visibility with leadership while also operating at a cross-functional level. Strategically, this role is positioned as a crucial enabler of growth, expected to not only facilitate the initial adoption of the platform but also to identify and execute on opportunities for expanded usage, ultimately aligning with Databricks' long-term vision of unifying and democratizing data analytics and AI on a global scale.