Dental Concierge Representative
Network Health WI7 months ago
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HybridFull-timeMid
Summary
Network Health WI is seeking a Dental Concierge Representative to join their Dental Concierge Team in Menasha, WI. The role involves guiding members through their dental benefits and supporting providers with claims and billing.
About the Role
As a Dental Concierge Representative, you will provide personalized support to members, helping them navigate dental benefits, claims, cost-sharing, and provider access. You will educate members on benefits, estimate costs, and coordinate reimbursements. Additionally, you will proactively contact dental offices to clarify billing practices, serve as a resource for dental providers, build strong provider relationships, and collaborate across internal teams to ensure smooth member and provider experiences.
About You
Required:
- Associate’s degree or 4 years of relevant work experience required.
- At least 3 years in customer service, insurance navigation, or claims processing.
Preferred:
- 2+ years of experience with dental benefits, claims, or provider relations.
- Familiarity with dental terminology, procedures, and billing practices.
Benefits
- Opportunity to work from home or in a hybrid model.
- Paid volunteer opportunities in local neighborhoods.
Network Health WI
At Network Health, we do what’s right, even when it isn’t easy. We’re honest and hardworking, just like you, Wisconsin. Serving both employer groups and individuals, Network Health has recently grown to be the largest provider-owned Medicare Advantage plan in Wisconsin. Network Health has offices in Brookfield and Menasha. Network Health’s mission to build healthy and strong Wisconsin communities is lived out every day in a positive, affirming and rewarding employee culture. Working at Network Health means joining an award-winning organization, furthering a mission with Wisconsin communities at its core and being a part of the good work done to friends, family members, neighbors and more in Wisconsin.
Menasha, WI