Desktop & Depot Support in El Segundo, California
$17/h-$28/h
10 days ago
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OnsiteFull-timeEntry
Summary
Virtual Service Operations is seeking a Desktop & Depot Support professional to join their team in El Segundo, California. This entry-level role involves providing both desktop and depot support services to maintain workstation operations and customer satisfaction.
About the Role
Responsibilities include providing workstation software break-fix support, IT systems desktop administration in Microsoft Windows and RedHat Enterprise Linux environments, PC installs, moves, adds, and changes (IMAC), image loads, asset recovery and tagging, printer support, client center (tech bar) support, IT service management updates, and other client support duties. Depot support duties involve managing equipment storage, fulfilling requests and device refreshes, processing returned equipment including refurbishment or disposal, and updating asset tracking and ticket status in ITSM systems.
About You
Required:
- Knowledge of PC imaging.
- Experience with change management and incident management.
- Experience using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe.
- Experience with Linux OS, preferably RedHat v8.
- Must be within driving distance of El Segundo, California, and willing to work onsite.
- U.S. citizenship status as required by government contract.
- Ability to lift up to 40 lbs, stand or walk for extended periods, walk stairs or ramps, and kneel or work in confined spaces.
Preferred:
- Previous working experience in Desktop Support (training provided for entry-level).
- Certified Dell Technician.
- Expertise in Inventory Control.
- Linux Certification.
Benefits
- Ongoing learning and development opportunities for continuous growth.
- Part of a virtue-centered team valuing work and teammates.
- Wide variety of benefits for eligible employees including health, retirement, and professional development.
- Opportunity to work with a hybrid cloud and managed services consulting firm with partnerships with industry leaders such as AWS, IBM, and Microsoft.
VSO is an end-to-end hybrid-cloud service management company, giving you the peace of mind to hand over projects and allowing you the freedom to scale your operation. Our unique approach allows us to provide expert service management, migration and managed services of hybrid cloud environments, through a team of U.S. based workforce and military veterans. We lead with analytics and instrumentation to create an Agile-based innovation cycle, accelerating customer time to value. Our team provides standard Migration and Managed Services from On-Prem to XaaS Hybrid deployments to Cloud deployments. Enjoy end-to-end, hybrid-cloud service management with a partner you can trust.
El Segundo, CA