Okay, I've searched for full-time Desktop Engineer roles in Glenwood Springs, CO, requiring 5+ years of experience with skills in Microsoft Endpoint Manager, Intune, and Active Directory. I have found 27 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Desktop Engineer role at Colorado Mountain College (CMC) is fundamentally about ensuring a robust, secure, and scalable desktop and endpoint computing environment that supports the diverse needs of a geographically dispersed community within a higher education setting. This role extends beyond basic desktop support to include modern endpoint management, integrating cloud solutions, mobile device management, and security practices—reflecting the convergence of traditional IT and advanced infrastructure management. The candidate must adeptly manage environments featuring Microsoft Endpoint Manager, Intune, Jamf Pro, Active Directory, and Azure Entra ID, signaling a hybrid ecosystem with Windows, macOS, and mobile devices. Success involves not just technical fluency but also effective cross-team collaboration, leadership in projects, and customer service excellence, as the role supports a wide user base including students, faculty, and staff across multiple campuses. Critical challenges will include maintaining high service availability, implementing secure configurations, managing patch cycles, balancing competing priorities, and driving improvements to technology workflows. Required skills and certifications underscore a need for comprehensive knowledge in endpoint management, server administration, and IT security fundamentals, buttressed by strong communication and supervisory abilities. Autonomy is balanced with oversight by the Director of Technical Support Services, demanding problem-solving that navigates ambiguity and stakeholder interests, delivering results aligned with institutional goals of accessibility and reliability within an educational atmosphere.

Company Analysis:

Colorado Mountain College stands out as a mission-driven institution uniquely embedded in Colorado’s mountain communities, emphasizing access to affordable, quality education with deeply personalized student support. Its commitment to low student debt and small class sizes reflects a culture that prioritizes inclusivity, community impact, and sustainability. For a Desktop Engineer, this environment translates into a role where technology is a vital enabler of educational success across a widespread and varied geographic footprint, encompassing multiple campuses and remote locations. The company’s decentralized but cohesive structure likely requires the incumbent to be adaptable, proactive in communication, and sensitive to the broad range of users’ technical proficiency and needs. CMC's emphasis on environmental stewardship and community engagement suggests a workplace value system that embraces innovation balanced with responsibility, hinting that a successful candidate will align their technical solutions with these broader institutional values. The role’s position under the Director of Technical Support Services with some team leadership responsibilities situates it as a key operational pillar that bridges frontline technical service with strategic IT initiatives. Ultimately, this hire appears essential in advancing CMC’s tech infrastructure to meet growing digital demands while sustaining operational continuity, making it both a strategic and impact-driven opportunity for someone passionate about technology serving an educational mission.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to manage a critical endpoint security vulnerability across multiple device types. How did you prioritize and execute the remediation?
• Behavioral: Describe an experience where you led or contributed to an IT project involving cross-functional teams. What challenges did you face and how did you overcome them?
• Behavioral: Can you share an example of when you had to deliver technical training or documentation to non-technical users? How did you ensure engagement and understanding?
• Behavioral: Give an example of a situation where you had to balance competing demands from different stakeholders in an IT environment. How did you manage expectations?
• Technical: How do you approach the integration and management of Microsoft Endpoint Manager/Intune and Jamf Pro to maintain secure and efficient device administration across Windows and macOS platforms?
• Technical: Explain your process for patch management and updating software deployments using MECM in a complex multi-campus environment.
• Technical: What strategies would you employ to monitor and ensure security compliance on both endpoint devices and file storage servers?
• Technical: How do you leverage Active Directory and Entra ID/Azure for identity and access management in a higher education IT setting?
• Situational: Imagine a scenario where a major software update fails to deploy correctly to hundreds of endpoints shortly before peak usage times. How would you respond to mitigate impact and resolve the issue?
• Situational: You discover that several devices have inconsistent configurations leading to performance problems. How would you identify the root cause and implement a scalable fix?
• Situational: How would you handle a situation where a part-time technician you supervise is not meeting performance expectations during a critical project?
• Company Fit: Why are you interested in supporting technology within a higher education institution like Colorado Mountain College?
• Company Fit: How do your personal values and work style align with CMC’s commitment to student success, community inclusion, and sustainability?
• Company Fit: What motivates you to work in a geographically distributed organization with multiple campuses and a diverse user base?
• Questions for Interviewer: Can you describe the immediate IT challenges CMC faces in its desktop and endpoint management that this role will address?
• Questions for Interviewer: How does the IT department measure success for this Desktop Engineer role during the first year?
• Questions for Interviewer: What opportunities exist for professional development and career growth within the IT team at Colorado Mountain College?