Okay, I've searched for full-time Desktop Support Engineer roles in Denver, CO, requiring 2-4 years of experience, and skills in Active Directory and MacOS support. I have found 48 positions matching your criteria.

Sure. Here's the analysis:

Job Analysis:

The Desktop Support Engineer role at Ping Identity is fundamentally focused on ensuring smooth and secure IT operations for employees, particularly at the Denver site, while supporting a global workforce. The core responsibility revolves around Tier 1 end-user support across multiple channels, which requires balancing technical troubleshooting with excellent communication and prioritization skills. Addressing issues related to MacOS and Windows platforms highlights the diverse technology environment within the company, demanding proficiency with Apple and Microsoft hardware and software ecosystems. The role requires managing both hardware assets and software licenses efficiently to maintain compliance and operational effectiveness, while also supporting critical onboarding and offboarding processes that impact security and user experience. The need to track support trends and contribute to the knowledge base shows an emphasis on continuous improvement and proactive problem resolution. Familiarity with tools like Jamf Pro, Active Directory, and Google G Suite points to an environment with hybrid cloud and on-premises IT structures, necessitating a candidate who is versatile, detail-oriented, and comfortable with IT administration tasks. Success means minimizing downtime, fostering user independence through clear documentation, and enabling seamless IT services that empower employees to do their best work without friction. The role's challenges include managing competing priorities, troubleshooting across different operating systems and devices, and working within a fast-growing and globally dispersed company, requiring adaptability and strong interpersonal collaboration.

Company Analysis:

Ping Identity operates in the fast-evolving cybersecurity and digital identity management space, positioning itself as a leader that prioritizes seamless user experiences without compromising security. The company's recent merger with ForgeRock underscores its strategic ambition to expand market reach and deepen technological expertise, reflecting a dynamic and innovative growth mindset. The organization values individuality, inclusion, and authenticity, fostering a culture that is both supportive and driven by a shared mission of digital freedom. This environment likely expects employees, including the Desktop Support Engineer, to be proactive, collaborative, and aligned with values of respect and innovation. Given the company's global footprint and diverse client base, the role involves interfacing with a broad range of users and technologies, emphasizing a balance between global standards and local responsiveness. The role fits within an IT support team that preserves operational stability while scaling infrastructure with rapid growth. Visibility to leadership may be moderate but the candidate must effectively collaborate with cross-functional teams and vendors. Ultimately, this position supports the company’s strategic goal of maintaining a secure, efficient digital workplace, which in turn underpins Ping’s promise to customers and partners for trusted identity solutions worldwide. Candidates looking to thrive here should embrace an adaptive, service-oriented mindset, valuing continuous learning and technology fluency in a mission-driven culture.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to prioritize multiple urgent IT support tickets simultaneously. How did you decide what to address first?
• Behavioral: Describe an experience where you identified a recurring technical issue and helped implement a long-term solution.
• Behavioral: How have you contributed to creating or improving a knowledge base or documentation in a previous role?
• Behavioral: Share a moment when you supported a new employee's onboarding from an IT perspective. What challenges did you face and how did you ensure a smooth process?
• Technical: How do you approach troubleshooting connectivity or configuration issues in both MacOS and Windows environments?
• Technical: Explain your experience with Jamf Pro or similar device management tools. How do they streamline desktop support processes?
• Technical: What steps do you take to manage and track IT hardware assets to ensure inventory accuracy and timely maintenance?
• Technical: Can you describe your familiarity with Active Directory and Google G Suite administration? How have you used these tools in end-user support?
• Situational: Imagine you receive a high-priority support ticket about a critical software issue affecting multiple users. How do you respond and coordinate resolution?
• Situational: If a departing employee fails to return issued hardware on time, how would you handle the situation to maintain security and asset management?
• Situational: Suppose you discover a pattern of repeated password reset requests from users. How would you investigate and address this trend?
• Company Fit/Motivation: Why are you interested in working at Ping Identity, specifically in a role supporting global IT operations?
• Company Fit/Motivation: Ping Identity values respecting individuality and fostering inclusion. How do these values resonate with your work style and how would you embody them in this role?
• Company Fit/Motivation: How do you keep up to date with emerging IT support tools and cybersecurity trends relevant to identity management environments like Ping?
• Questions to Ask Interviewer: Can you describe the typical collaboration between the Desktop Support team and other IT or security departments here at Ping Identity?
• Questions to Ask Interviewer: What are the current biggest challenges the IT support team is facing, and how would this role contribute to addressing them?
• Questions to Ask Interviewer: How does Ping Identity support professional development and continuous learning for employees in technical support roles?