Okay, I've searched for Desktop Support Engineer roles in Raleigh, NC, that require on-site work, including skills in Windows 10/11, basic networking, and experience with ServiceNow or Jira. I have found 45 positions matching your criteria.

Sure. Here's the analysis:

Job Analysis:

The Desktop Support Engineer role at MSRcosmos is fundamentally devised to provide critical on-site technical support, ensuring the smooth operation of client IT environments. The primary mission of this position is to quickly diagnose and resolve hardware and software issues for desktops, laptops, printers, and peripherals while also supporting network components such as routers and switches. This role goes beyond simple troubleshooting to include installation, configuration, and end-user training—emphasizing both technical proficiency and strong communication skills. The candidate will need to leverage knowledge of Windows 10/11, enterprise tools like MS Office, and remote support applications, while also being familiar with enterprise-level ticketing systems such as ServiceNow, Jira, or Zendesk. A basic understanding of networking fundamentals is crucial to maintain seamless connectivity. Success in this role requires a balance of technical competence, quick problem-solving under time constraints, and the capacity to collaborate across IT teams. Given this is a contract position and on-site, the engineer must be adaptable, self-driven, and comfortable taking ownership of user issues with minimal supervision. Within the first 6-12 months, thriving in this role means establishing reliability as the go-to technician for on-site support, minimizing downtime, and enabling end-users to function efficiently through clear communication and effective resolutions.

Company Analysis:

MSRcosmos positions itself as a dynamic, innovation-driven IT services company with a strong emphasis on emerging technologies like AI, cloud computing, and intelligent automation. As a rapidly growing, global enterprise with over 2000 employees and multiple continents covered, the company prides itself on delivering transformative technology solutions that have lasting business and societal impact. This context suggests a fast-paced environment focused on continuous learning, agility, and strategic delivery of value to clients. The company's culture likely prioritizes collaboration, technical excellence, and alignment with broader digital transformation goals. For a Desktop Support Engineer, this means working in an environment where hands-on technical support directly enables high-level initiatives, such as cloud migrations and automation projects. Being part of a women-owned, award-winning, and recognized industry challenger, MSRcosmos offers meaningful exposure to cutting-edge technology while requiring adaptability and a proactive mindset in a multi-cultural, matrixed organization. Although the role is more tactical and operational, it fits into the larger mission by ensuring foundational IT infrastructure operates smoothly, supporting organizational scalability and client satisfaction. This role will have moderate visibility within IT teams but offers a strong platform to build credibility in a global tech company undergoing rapid expansion and digital evolution.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to troubleshoot a persistent hardware or software issue with limited documentation. How did you approach it and what was the outcome?
• Behavioral: Describe an experience where you had to explain a technical concept or issue to a non-technical end-user. How did you ensure they understood and were satisfied with your support?
• Behavioral: Can you share an example of a time when you collaborated with other IT professionals to resolve a complex network or system problem? What role did you play?
• Behavioral: Give an example of how you managed competing priorities during a busy support period. How did you decide which issues to address first?
• Technical: Walk me through your process for imaging and deploying a new desktop environment for a user, including any scripting tools you might use.
• Technical: How do you use ticketing systems like ServiceNow or Jira to manage and document incidents and ensure follow-up tasks are completed?
• Technical: Explain your approach to diagnosing and resolving network connectivity issues for end-user devices, including your troubleshooting steps for routers and switches.
• Technical: What experience do you have with PowerShell scripting and how have you used it to automate routine support tasks?
• Situational: Imagine a user reports that their laptop won’t connect to the company network and needs urgent access for a client meeting in 30 minutes. How do you prioritize and handle this situation?
• Situational: If you encounter conflicting information from different IT teams on how to resolve a hardware failure, how would you proceed to find the best solution?
• Situational: Suppose after fixing a recurring issue, you notice that the root cause is related to a systemic process flaw. How would you communicate and address this within your team?
• Company Fit: MSRcosmos is deeply involved in AI and cloud technologies. How do you see your role as a Desktop Support Engineer contributing to the company’s broader strategic initiatives?
• Company Fit: Why are you interested in working on-site in a contract capacity at MSRcosmos, and how do you align with our values as a fast-growing, innovation-driven business?
• Company Fit: MSRcosmos emphasizes collaboration across global teams. How do you manage communication and cooperation in a diverse, matrixed work environment?
• Questions to Ask Interviewer: Can you describe how the Desktop Support Engineer role interacts with other technical teams, such as cloud or automation specialists, on a daily basis?
• Questions to Ask Interviewer: What are some of the biggest challenges your on-site IT support teams have faced recently, and what qualities do you believe are key to overcoming them?
• Questions to Ask Interviewer: How does MSRcosmos support continuous learning and professional growth for contract employees in technical roles like this one?