Search for Desktop Support Manager positions in Bridgewater, NJ, full-time roles with a focus on IT management, requiring 7+ years of experience, and offering benefits like 401(k) and commuter benefits.

Okay, I've searched for Desktop Support Manager positions in Bridgewater, NJ, that are full-time, requiring 7+ years of IT management experience, and offering benefits like 401(k) and commuter benefits. I found 34 positions for you to consider.

Desktop Support Manager

Bridgewater, NJ

Full Time

7 years + Experience

Commuter benefits

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Desktop Support Manager role at Bausch Health is fundamentally about orchestrating efficient desktop support services that enhance productivity for team members while fostering strong relationships across departments. This individual will manage a team of support specialists to provide exceptional IT support in a fast-paced environment. Key responsibilities include acting as the ServiceNow representative for desktop support, managing hardware assets, preparing procedures for monitoring operations, and resolving escalations. Success in this role means not only maintaining high service levels but also proactively identifying improvements—be that through process enhancements or training initiatives. It combines leadership, technical proficiency, and strategic communication to ensure that IT initiatives are closely aligned with the company’s broader mission of improving health outcomes. Challenges might include navigating a wide range of technical issues and managing team dynamics, while also ensuring clear communication with both technical staff and end-users. Ultimately, excelling in this role will require adapting to evolving technologies and demonstrating a commitment to customer service excellence.

Company Analysis:

Bausch Health positions itself within the pharmaceutical industry, known for its diversified portfolio and emphasis on improving health outcomes. As a company with a significant presence in various specialties, including gastroenterology and dermatology, Bausch Health's focus on innovation and excellence is a cornerstone of its culture. The company values teamwork, accountability, and proactive problem-solving, which aligns with the expectations for the Desktop Support Manager to manage and support a tech team that faces daily challenges in a complex workplace. The team structure likely involves working closely with various departments and vendors, emphasizing the importance of interpersonal skills and collaboration. This role not only contributes to stable operations but also to the transformation goals of the company as it seeks to deliver essential care effectively and innovatively. Candidates must resonate with a fast-paced culture where change is expected, fostering a mindset equipped to embrace new technologies and methodologies.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Describe a time when you had to manage a conflict within your team. How did you approach it, and what was the outcome?
Can you give an example of a particularly challenging IT support issue you resolved? What steps did you take to diagnose and fix the problem?
How do you prioritize multiple technical support requests from different departments? Can you provide an example from your past experience?
Tell me about a time you implemented a new process for your team. What challenges did you face, and how did you overcome them?
What strategies would you use to ensure effective training and onboarding of new desktop support technicians?
How would you approach a situation where a critical IT service is down and multiple teams are affected? What steps would you take?
Imagine you oversee a team that experiences a sudden increase in support requests due to a system update. How would you manage the team's workload effectively?
If you noticed recurring issues with a specific hardware setup impacting multiple users, how would you address the underlying cause?
Why do you want to work for Bausch Health, and how do you feel your values align with the company’s mission?
What do you know about Bausch Health’s approach to health outcomes, and how do you see your role supporting those objectives?
What excites you about the opportunity to manage desktop support in a pharmaceutical company, and how do you think it differs from other industries?
Do you have any questions about the company's recent initiatives or how this role contributes to overall organizational goals?
What are the key skills you believe you bring to the Desktop Support Manager position, and how did you develop those skills?

Job Details

Overview Company

Desktop Support Manager

Lensa

3 days ago

Highlight

OnsiteFull-time7+ yearsSenior

Summary

Bausch Health is seeking a Desktop Support Manager to join their team in Bridgewater, NJ. The role involves overseeing the Customer/Desktop Support Analysts and providing exceptional service to Bausch Health Team Members both onsite and remote.

About the Role

The Desktop Support Manager will manage an onsite team of Desktop Support Specialists, provide local support, and act as the ServiceNow representative for desktop support. Responsibilities include training new technicians, managing relationships for timely issue resolution, handling escalations, and recommending corrective solutions. The role also involves managing hardware assets, AV and display signage systems, coordinating office moves, and serving as the primary SME for IT procedures.

About You

Required:

Bachelor's degree.
7+ years of experience in IT.
Strong experience in troubleshooting, repairing, and installing computer hardware and software.
Working knowledge of networking and communications protocols, MS Windows, MS Office Applications, and Active Directory.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.

Preferred:

Working knowledge of network services (DNS, DHCP, WINS).
Working knowledge of ServiceNow/Cellebrite/InTune/PullPrint.
A nimble thinker with the ability to adjust at a moment's notice.
Attention to detail and strong communication skills.
Ability to manage several projects simultaneously.

Benefits

401(k)
Commuter benefits
Disability insurance
Comprehensive Medical (includes Prescription Drug)
Dental
Vision
Health Savings Account with company contribution
Flexible Spending Accounts
Discretionary time off
Paid sick time
Tuition reimbursement
Parental leave
Short-term disability
Long-term disability
Life insurance
Accidental death & dismemberment insurance
Paid holidays
Employee Assistance Plan
Recognition awards
Voluntary benefits (including Identity Theft, Student Loan and Breast Milk Shipping)
Employee referral bonuses
Employee discounts

Lensa

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Lensa passed 10 million job seeker registrations in 2019, making the com- pany one of the premier career platforms.

With teams in multiple U.S. locations and a 60-strong crew of developers and data scientists at its R & D headquarters in Europe, Lensa is working every day to share its transformative career technology with the world.

Bridgewater, NJ