Okay, I've searched for Desktop Support Specialist roles in Honolulu that require experience in hardware and software troubleshooting, within a pay range of $20 to$23 per hour, for full-time, on-site positions, and emphasizing customer service skills. I have found 15 positions matching your criteria.

Sure. Here's the analysis:

Job Analysis:

The role of PC Lifecycle Desktop Support Specialist is fundamentally centered on providing technical support for hardware and software as part of a critical project focused on lifecycle replacement of PCs in a healthcare setting. This position requires the individual to not only have foundational skills in troubleshooting and imaging devices but also to possess excellent customer service abilities, emphasizing the need for effective communication and empathy when attending to users' technical issues. Candidates can expect to face challenges such as swiftly resolving issues that arise during the PC replacement process, managing diverse user needs across three different locations, and ensuring minimal disruption to healthcare operations. Success in this role would be measured by efficient troubleshooting, timely completion of task assignments, and positive feedback from end-users, thus ensuring that healthcare professionals have reliable access to their technical resources. Additionally, the candidate must be prepared to adapt to changing priorities, as responsibilities may expand beyond the core PC lifecycle tasks, demonstrating flexibility and readiness to embrace additional assignments that may arise in a dynamic workplace environment.

Company Analysis:

TEKsystems operates in a highly competitive landscape as a leading provider of business and technology services, primarily serving a clientele that includes a significant portion of the Fortune 500. This positioning enables the company to have substantial influence in the tech services market, allowing the Desktop Support Specialist role to make a critical impact on client satisfaction and operational efficiency, particularly within the healthcare industry context. The company's culture likely prioritizes collaboration, adaptability, and a customer-centered approach, reflecting a fast-paced environment focused on transformation and innovation. This suggests that individuals in the Desktop Support role will need to embody these values, working cross-functionally to support various departments and users. The role’s visibility and connection to broader organizational goals can facilitate career growth within TEKsystems. By directly impacting the functionality of end-user computing in healthcare, the candidate is positioned as a key player in supporting the company’s mission to unlock business value through effective technology solutions. The role may serve as an onboarding experience into a potentially longer-term career within the company, especially given the possibility of contract extension.

Absolutely. Here are some mock interview questions that could come up:

• Describe a time when you had to troubleshoot a complex technical issue. What was the problem, how did you resolve it, and what did you learn from the experience?
• Tell me about a situation where you had to deal with a frustrated customer. How did you handle their concerns, and what was the outcome?
• Can you provide an example of how you prioritized multiple support requests? What criteria did you use to determine the order of response?
• How would you approach imaging a device while ensuring that all user data is securely backed up and transferred?
• What steps would you take if you encountered hardware that was malfunctioning during a PC replacement? How would you communicate this to the user?
• How do you stay current with evolving technologies and troubleshooting techniques related to desktop support?
• Imagine a scenario where you are deploying new PC hardware but encounter inconsistent software configurations across devices. How would you address this issue?
• Picture a situation where a co-worker disagrees with your proposed solution to a technical issue. How would you handle the disagreement while ensuring the problem gets resolved?
• Why are you interested in working as a PC Lifecycle Desktop Support Specialist at TEKsystems?
• How do you think your experience aligns with our company’s mission to accelerate business transformation through technology services?
• Could you tell us about a challenging aspect of your previous desktop support experience and how it prepared you for this role at TEKsystems?
• What questions do you have about the tools and technologies you would be using in this role?
• How do you envision your growth within TEKsystems if you were to secure this position?