Search for Desktop Support Specialist roles in San Diego, requiring 2+ years of experience, knowledge of Active Directory, and offering health insurance.

Okay, I've searched for Desktop Support Specialist roles in San Diego that require at least 2 years of experience, knowledge of Active Directory, and provide health insurance. I have found 27 positions for you.

Desktop Support Specialist

San Diego, CA

2 years + Experience

Active Directory

Health insurance

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Desktop Support Specialist role at inSync Staffing is fundamentally about providing high-quality technical support and ensuring minimal downtime for clients. This involves not only troubleshooting PCs, printers, and software issues but also effectively communicating technical information to both technical and non-technical staff, which highlights the necessity for strong interpersonal skills. A significant aspect of the role is maintaining agreed-upon service-level agreements (SLAs) and achieving customer satisfaction objectives, indicating the importance of being results-driven and customer-focused. The responsibilities require a solid grasp of various operating systems and networking fundamentals, and the individual will face challenges such as rapidly resolving technical issues while also managing expectations and communicating effectively across different levels of the organization. Success in this position will be reflected in reduced downtime for users, high customer satisfaction ratings, and the ability to mentor less experienced team members, fostering a collaborative and efficient support environment.

Company Analysis:

inSync Staffing is positioned as an innovator within the Vendor Managed Services (VMS) and workforce management industry, explicitly aiming to reshape contingent workforce management beyond traditional staffing solutions. Their success, especially during challenging economic conditions, indicates a solid operational framework and a unique business philosophy that prioritizes customer service and efficient candidate placement. The company culture likely values agility, responsiveness, and a commitment to exceeding client expectations, which will require the Desktop Support Specialist to align their efforts with these values. Given that this role operates onsite in San Diego, the potential for cross-departmental interaction and collaboration is high. This role serves not just as a technical support position but as a critical component of the overall customer service strategy—reflecting the company’s broader mission of providing superior recruiting and workforce solutions. Opportunities for professional growth and exposure to leadership are considerable, particularly given inSync's focus on quality outcomes and client satisfaction.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a particularly challenging technical issue. What steps did you take to resolve it?
Can you share an experience where you had to explain complex technical information to someone without a technical background? How did you approach it?
Describe a situation where you had to manage multiple technical requests at once. How did you prioritize your tasks?
How do you ensure that you stay updated with the latest technologies and troubleshooting techniques in the desktop support field?
How would you go about diagnosing a network connectivity issue for a user who is having problems with their VPN?
What tools or methods do you use for troubleshooting when you're faced with a hardware failure?
Can you describe your experience with Active Directory and why it’s important for a Desktop Support Specialist?
Suppose a user reports that their computer is running slowly. What steps would you take to diagnose and possibly resolve the issue?
Why are you interested in working at inSync Staffing specifically, and how do you align with our mission?
How do you think your previous experiences have prepared you for the challenges you might face in this role?
What aspects of inSync’s approach to workforce management resonate most with you?
What is your understanding of the role of desktop support in enhancing customer satisfaction?
What specific questions do you have about our team structure or the tools we use to support our clients?
Do you have any questions about the metrics we use to evaluate performance in this role?

Job Details

Overview Company

Desktop Support Specialist

$25/h-$31/h

inSync Staffing

23 days ago

Highlight

OnsiteContractor4+ yearsMid

Summary

inSync Staffing is seeking a Desktop Support Specialist to join their team in San Diego, CA. The role involves providing technical support and troubleshooting for desktops, laptops, and related systems.

About the Role

As a Desktop Support Specialist, you will serve as the customer contact for technical and service-related problems, provide support for onsite and offsite labs, diagnose and repair hardware and software issues, and work to achieve individual SLAs and customer satisfaction objectives. You will also be responsible for installing, configuring, and troubleshooting systems, as well as administering servers in a heterogeneous environment.

About You

Required:

Strong communication skills, both oral and written.
2+ years of experience in a customer service environment supervising desk side operations.
4+ years of experience troubleshooting issues on PCs, printers, and operating systems.
1+ years of experience troubleshooting TCP/IP issues.
Experience managing and mentoring support team members.
Experience in Desktop Support in a fast-paced, corporate, Microsoft Windows environment.
Solid working knowledge of networking, Wi-Fi, VPNs, and supporting cell phones/mobile devices.
Experience supporting Microsoft Windows, software applications, desktop and laptop computers, audio-visual equipment, and printers.
Understanding of TCP/IP/WINS/DNS/DHCP and Microsoft server, Active Directory.
Effective problem-solving and resolution skills.
Proficiency in methods for supporting end users.
Excellent communication skills.
Must have: Active Directory (AD), advanced troubleshooting, antivirus deployment, computer imaging, operating system administration, operating system deployment, Rapid7, SCCM, security tools, ServiceNow.

Preferred:

CentOS Linux.
Group policy management and support.
Microsoft PowerShell.
Microsoft Windows Server.

Benefits

Health insurance (employee contribution).
Health savings account.
Dental insurance.
Vision insurance.
Flexible spending accounts.
Life insurance.
Retirement plan.

inSync Staffing

inSync Staffing provides Vendor Managed Services (VMS/MSP) Workforce Management Programs nationally

inSync Staffing has one clear mission....to make sure that you, our customer, who runs contingent workforce management programs get the quality recruiting support you need to exceed the expectations of your customer.

We believe in the future of workforce management companies and we believe there is a way to serve you better than traditional staffing companies typically do. Our model allows us to present the best candidates faster and within budget. We combine the staff, processes, technologies, resources and philosophy to provide you with the best possible outcome.

inSync's Performance within the first year of operation: ● inSync successfully filled positions in 37 states in job categories that include Accounting/Finance, Administrative, Customer Service, Clinical/Scientific/Healthcare, Engineering, Human Resources, IT/Technology, LI/MFG, and Marketing/Sales. ● inSync exceeded plan by 133% with a start-up team in a challenging economy

inSync Staffing We recruit for contract, consulting temporary, temp to direct, long term and direct positions for the following job categories: ● Accounting and Finance ● Administrative ● Customer Service ● Engineering ● HR ● Manufacturing ● Marketing/Sales ● IT ● Operations ● Scientific/Clinical ● Technology

San Diego, CA