Okay, I've searched for Desktop Support Specialist roles on-site in Webster, TX that require experience with Windows 10, Office 365, and customer service skills. I found 15 positions that match your criteria for full-time opportunities.

Sure. Here's the analysis:

Job Analysis:

The Desktop Support Specialist at UTMB is fundamentally tasked with providing foundational technical support for desktop systems, essential for maintaining the operational functionality of the institution's diverse technological ecosystem. With a focus on entry-level responsibilities, this role predominantly involves troubleshooting and resolving issues related to computers, peripherals, and software while adhering to established service level agreements (SLAs). The primary responsibilities include responding to support requests via telephone and utilizing the department's ticketing system for incident tracking. The ideal candidate will navigate common challenges such as diagnosing unique software problems and managing multiple user requests simultaneously, making strong analytical and customer service skills imperative. Given the on-site nature of the role and the structured schedule, success in this position requires effective communication skills, the ability to provide timely and efficient solutions, and a solid understanding of both Windows and Mac operating systems. Performance success will likely be measured by user satisfaction, ticket resolution times, and overall adherence to SLAs within the 6-12 month timeframe.

Company Analysis:

UTMB, established in 1891 as Texas' first academic health center, holds a venerable position as a leader in health education and research with a comprehensive infrastructure encompassing four campuses and six institutes for advanced study. Within this robust academic setting, the Desktop Support Specialist role emerges as a pivotal function in supporting the operational backbone of various technology-driven health services. The culture at UTMB appears to be one of commitment to excellence and innovation, with a strong focus on ensuring seamless technology processes critical for healthcare services. The presence of advanced facilities, such as a Level 1 Trauma Center, underscores the fast-paced and mission-oriented environment in which this role exists. Positioned within a larger team of IT personnel, this role will have moderate visibility due to the on-site nature of support responsibilities and the critical timelines imposed by healthcare operations. The strategic alignment suggests that the university seeks to not only maintain but also enhance its technological capabilities in servicing a diverse set of needs across its health systems, making this role integral to UTMB’s overarching goals of providing exceptional health services and advancing medical education.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you provided exceptional customer service in a technical support role. What did you do, and what was the outcome?
• Describe a situation where you had to troubleshoot a complex technical issue. What steps did you take to resolve it?
• Can you share an experience where you had to prioritize multiple support requests? How did you manage your time and resources?
• Give an example of a time when you went above and beyond to assist a user with a technical problem.
• How would you approach diagnosing a recurring issue with a software application? What tools or methodologies would you employ?
• What steps would you take to assist a user experiencing problems with their Windows 10/11 operating system?
• If a user reports that their printer is not responding, what troubleshooting steps would you follow?
• Imagine you receive a ticket about a slow computer. How would you go about resolving this issue?
• Why are you interested in working at UTMB, and how do you see yourself contributing to our mission?
• What do you understand about the culture at UTMB, and how do you believe it aligns with your personal work style?
• What do you feel are the most important qualities for someone in a desktop support role within a healthcare institution?
• How do you stay updated with the latest developments in information technology, particularly in desktop support?
• What questions do you have about the technical environments you would be working with at UTMB?
• Can you describe how you would ensure that you adhere to internal controls and reporting structures while managing user requests?
• As a Desktop Support Specialist, how would you develop your skills to effectively meet user needs and improve service delivery?