Desktop Support Technician - New Jersey
ESP Global Services2 days ago
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OnsiteFull-timeEntry
Summary
ESP Global Services is seeking a Desktop Support Technician to join their team in Parsippany, NJ. The role involves providing IT support to end users for Windows PCs, Macs, printers, mobile devices, and associated hardware & software.
About the Role
As a Desktop Support Technician, you will be responsible for providing in-person, phone, remote, and email support to users, keeping the ticketing system updated, managing inventory of computing assets, and assisting with user account provisioning. You will also troubleshoot hardware and software issues, perform upgrades, and support peripheral devices while ensuring compliance with internal controls and policies.
About You
Required:
- 1 - 3 years of experience providing Helpdesk/Desktop Support or Field Services.
- 1 - 3 years of experience with current Microsoft Windows Desktop software.
- Comp IT (A+, Network+, Security+), or equivalent certification.
Preferred:
- Experience in fulfilling onboarding and offboarding requests.
- Understanding of network protocols, server hardware, and configurations.
Benefits
- Medical Insurance, Vision & Dental plans.
- PTO time.
- Unlimited access to professional and personal training.
ESP Global Services
ESP provides IT support services across the globe. We understand how to maximise efficiency and effectiveness across a wide range of industries by delivering turnkey services from end user contact through to resolution. With dedicated service desks located around the world ESP provides 24/7, multilingual support fortified by ISO and ITIL 4 service management practices. Offering remote, hybrid, or outsourced support, we can help your organisation deliver world-class service. From flexible IT service desks, field or on-site support, IT experts to manage IT projects or hardware lifecycles, ESP delivers the support you need, when you need it.
Parsippany, NJ