Okay, I've searched for Desktop Support Technician roles in Waco, TX that require experience with Windows 10 and Active Directory, are full-time, and prefer candidates with CompTIA A+ certification. I have found 37 positions matching your criteria.

Sure. Here's the analysis:

Job Analysis:

The Desktop Support Technician role at TEKsystems in Waco, TX, is fundamentally about ensuring the smooth operation of end-user computing environments by providing timely, knowledgeable, and empathetic technical support. The core responsibility centers on resolving issues related to Windows-based systems—including management of Active Directory, PowerShell scripting, Microsoft 365 applications, and connectivity tools like Bomgar and RDPT—while maintaining productivity in physical desktops, laptops, VDI, and peripherals. Mastery of these technologies reflects the need for a candidate who can diagnose and fix diverse problems quickly, often under pressure, while balancing multiple tickets via ServiceNow. Beyond technical skills, the role demands excellent communication and interpersonal skills to deliver a high level of customer satisfaction, reflecting an environment where the technician is a front line of support and a problem-solver who must collaborate with colleagues to improve processes. The requirement for credentials such as CompTIA or Microsoft certifications signals the complexity of the environment and a preference for structured, continual learning. Successful candidates will exhibit independence in managing workloads, adaptability to rapidly shifting priorities, and a proactive mindset in anticipating user needs. Problem-solving here is about navigating both technical intricacies and customer expectations, making decisions that preserve system availability and user productivity, often requiring judgment calls within established policies. Within the first 6-12 months, success looks like reduced resolution times, consistent positive customer feedback, and demonstrated initiative in streamlining support workflows or knowledge sharing.

Company Analysis:

TEKsystems operates as a prominent player in the business and technology services sector, distinguished by its large scale and global reach, particularly serving 80% of the Fortune 500 companies. Positioned both as a stable leader and an innovative partner, TEKsystems emphasizes accelerating business transformation through a combination of strategic insight and execution excellence. For a Desktop Support Technician, this means working within a company culture that values both technical proficiency and agility—there is a strong drive to help customers capitalize on technology shifts while delivering measurable business outcomes. TEKsystems’ values suggest a fast-paced, mission-driven atmosphere that encourages hands-on collaboration and continuous improvement, which aligns with the role’s need for teamwork and process enhancement. Given the company’s stature and diversity, the Desktop Support Technician is likely a crucial individual contributor within a broader IT services team, interfacing with dispatch, management, and end users. Visibility to leadership may be modest but opportunities for growth and recognition hinge on demonstrated reliability and initiative. Strategically, this role supports TEKsystems’ broader goals by ensuring operational stability at the user level, enabling customer organizations to maintain uptime and agility. The role serves as both a tactical support function and a foundation for broader technology transformation initiatives, making it a growth-oriented position that demands technical excellence paired with strong customer service skills within a high-impact, global service provider context.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to troubleshoot a complex Windows environment issue under time pressure. How did you approach the problem and communicate with the user?
• Behavioral: Describe an experience where you identified and implemented a process improvement in your support workflow. What impact did it have?
• Behavioral: Can you share an example of handling a difficult customer interaction and how you maintained professionalism and resolved their issue?
• Behavioral: How do you prioritize and manage multiple high-priority tickets when they arrive simultaneously?
• Technical: Walk me through your experience managing Active Directory users and groups. How have you used PowerShell to automate or simplify these tasks?
• Technical: What steps would you take to troubleshoot a user’s inability to access Microsoft Teams or OneDrive?
• Technical: How have you used ServiceNow or a similar ITSM tool to manage incidents and ensure timely resolution? What best practices do you follow?
• Technical: Explain your approach to supporting Virtual Desktop Infrastructure (VDI) environments and common challenges you’ve encountered.
• Situational: Imagine you receive a high-priority ticket where a user cannot remotely access their desktop via Bomgar, and deadline pressure is mounting. How do you handle this situation?
• Situational: If you discover a recurring issue that many users are experiencing but it’s not yet escalated, what steps would you take?
• Situational: How would you respond if you disagreed with a dispatcher’s priority assignment on your ticket queue?
• Company Fit: Why do you want to work for TEKsystems, and how do you see this role contributing to your career goals?
• Company Fit: TEKsystems values continuous transformation and customer impact. How do your personal values and work style align with these priorities?
• Company Fit: How do you stay current with emerging IT support tools and technologies, and why is this important in a company like TEKsystems?
• Questions for Interviewer: What does success look like in this role during the first six months?
• Questions for Interviewer: Can you describe the typical team structure and how this role collaborates with other IT and business groups?
• Questions for Interviewer: What opportunities for professional development and certification support does TEKsystems offer to employees in technical support roles?