Digital Branch Manager
$75k/y-$118k/y
EagleBank18 hours ago
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OnsiteFull-timeMid
Summary
EagleBank is seeking a Digital Branch Manager to join their team in Bethesda, MD. The role involves leading the strategy, performance, and daily operations of the Digital Branch, driving digital sales growth while ensuring superior customer service.
About the Role
As a Digital Branch Manager, you will manage and develop branch staff, oversee digital account servicing and risk mitigation, monitor performance metrics, and collaborate with Branch, Compliance and Risk, and Operations teams. You will also provide operations, technical, and compliance support as needed to resolve exceptions and ensure business continuity.
About You
Required:
- H.S. Diploma or General Education Degree (GED)
- 6 years experience in retail banking, digital banking, branch operations, or customer-facing financial services roles, with exposure to digital products and services
- 4 years supervisory experience in a call center, branch, or bank operations
- Proven experience driving sales performance and growth, including outbound calling, customer acquisition, cross-sell, and retention strategies
- Hands-on experience with digital account servicing, such as account opening/maintenance, deposit, digital, or loan operations, exception handling, and customer follow-up
- Working knowledge of banking compliance and risk management, including AML/BSA, ACH processing, fraud monitoring, account validation, and regulatory documentation standards
- Ability to analyze performance metrics, monitor pipelines, and use data to improve results and customer experience
- Strong working knowledge of Digital Banking products, services, and delivery channels
- General knowledge of MS Office
- Strong banking knowledge
- Strong technical aptitude and expertise
- Quick learner who can assimilate and retain a ready working knowledge of broad subject matter
Preferred:
- Associate’s Degree (AA) in general studies
Benefits
- Maternity and parental leaves
- Wellness discounts
- Healthcare premium sharing
- Employer funding in your HSA account
- 100% 401(k) matching up to 4%
EagleBank
EagleBank is a local community business bank with 12 branches and 4 regional offices in Maryland, Northern Virginia and Washington, DC. The bank focuses on providing superior customer service and customized financial opportunities for the local business community that we live in and serve. EagleBank also offers a complete line of competitive personal banking products and services. Our mission is to be the most trusted, experienced and client-centric bank across the Washington, DC region and beyond. We do this through our Relationships FIRST philosophy, putting our customers, communities, employees, and shareholders at the forefront of everything we do, delivering the most compelling service and value. Member FDIC | Equal Housing Lender
Bethesda, MD