Digital Customer Care Advocate - Hybrid Flex, Mid Shift with weekends
Macy'sHighlight
Summary
About the Role
About You
- Minimum 6 months of experience in high-touch customer service or sales.
- Strong written and verbal communication skills.
- Experience in contact center, retail, or shared services.
- Technical proficiency with multiple applications and Microsoft Office Suite.
Benefits
- 401k plan with company match.
- Medical, vision, dental, life, and disability insurance options.
- Paid time off (PTO) accruals and holiday pay.
Macy's is America’s store for life. The largest retail brand of Macy's, Inc. (NYSE:M) delivers quality fashion at affordable prices to customers at approximately 640 locations in 43 states, the District of Columbia, Puerto Rico, and Guam, as well as to customers in more than 100 international destinations through leading e-commerce site macys.com. Macy's inspires fashion exploration and discovery through the most desired family of exclusive brands for her, for him, for the home, and via our dynamic mobile and social platforms. We know the power of celebration, demonstrated through decades of memorable experiences created during Macy's 4th of July Fireworks® and Macy's Thanksgiving Day Parade®, as well as spectacular fashion shows, culinary events, flower shows, and celebrity appearances. Macy's flagship stores – including New York City’s Herald Square – are internationally renowned and preeminent destinations for tourists. With the collective support of our customers and employees, Macy's builds community and helps make a difference in every market we serve, supporting local and national charities by giving nearly $50 million each year, plus 146,000 hours of volunteer service. For more than 160 years, Macy’s has, and continues to, make life shine brighter for our customers, colleagues, and communities.