Search for Digital Service Support Business Analyst roles in the Des Moines Metropolitan Area, specifically focusing on positions that require experience in the insurance industry, strong problem-solving skills, familiarity with project tracking software, and that offer a full-time schedule.

Okay, I've searched for Digital Service Support Business Analyst roles in the Des Moines Metropolitan Area, requiring experience in the insurance industry, strong problem-solving skills, familiarity with project tracking software, and a full-time schedule. I have found 27 positions for you.

Digital Service Support Business Analyst

Des Moines Metropolitan Area

Insurance

Problem-Solving

Full-time

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Digital Service Support Business Analyst role is fundamentally aimed at enhancing the customer experience through improvements in digital service platforms. This involves a detailed analysis of business requirements, prioritizing enhancements, and collaborating with cross-functional teams such as IT and Sales & Marketing to implement these changes effectively. Key responsibilities encompass the use of Agile methodologies for project tracking and documentation, conducting usability testing, and maintaining strong communication with stakeholders. The candidate is likely to encounter challenges related to coordinating different team priorities, managing expectations during project implementations, and ensuring that digital tools align with user needs. Success in this role would be defined by the seamless execution of digital improvements that increase customer satisfaction and engagement, along with fostering collaboration within the organization. Beyond technical abilities, the position demands a proactive commitment to customer-centric practices and the adaptability to evolving digital trends.

Company Analysis:

EquiTrust Life Insurance Company operates within the competitive field of insurance, positioning itself as a national carrier focusing on client-centric annuity products. As part of a broader industry marked by both traditional players and innovative disruptors, EquiTrust's customer-oriented philosophy and emphasis on teamwork suggest a collaborative culture that thrives on integrity and passion. Given its status as a relatively young company since its founding in 2003, this role is likely crucial to shaping the digital customer experience, aligning with the company’s growth and operational goals. The company appears to prioritize diversity, equity, and inclusivity, which likely informs team dynamics and expectations in the workplace. This Digital Service Support Business Analyst role not only serves to enhance existing digital platforms but is also strategic in building stronger ties with clients through better service delivery, ultimately facilitating the company’s mission to provide exceptional customer experiences.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to prioritize multiple projects with competing deadlines. How did you ensure that each project received appropriate attention?
Can you describe a situation where you identified a problem with a digital tool used in customer service? What steps did you take to resolve it?
Give an example of a time when you had to communicate complex information to a non-technical stakeholder. How did you ensure they understood?
How would you approach gathering requirements for a new digital tool that aims to improve customer support?
What methods do you use to test digital applications and measure their effectiveness? Can you provide an example of a tool you have previously used?
Describe your experience with project management software, such as Jira. How have you utilized it to track project progress and communicate updates?
Imagine a scenario where a digital tool you implemented is not meeting user expectations. How would you handle the feedback and improve the tool?
Why are you interested in working for EquiTrust Life Insurance Company? What excites you about our mission and values?
How do you think your skills in analysis and problem-solving align with our commitment to enhancing customer experience?
What strategies would you employ to stay informed about trends in digital customer support within the insurance industry?
Are there any particular challenges you anticipate facing in this role, and how would you prepare to navigate them?
What questions do you have about the team you would be working with as a Digital Service Support Business Analyst?
How would you foster a positive and inclusive environment while mentoring and guiding team members?
What performance metrics do you consider essential in assessing the effectiveness of customer support tools?
Can you tell me about an initiative you led to improve a process or system? What was the outcome?

Job Details

Overview Company

Digital Service Support Business Analyst

Atlanta Life Insurance Company

2 days ago

Highlight

HybridFull-time1+ yearEntry

Summary

EquiTrust Life Insurance Company is seeking a Digital Service Support Business Analyst to join their team in the Des Moines Metropolitan Area. The role involves enhancing digital service platforms to ensure excellent customer experience.

About the Role

As a Digital Service Support Business Analyst, you will collaborate with cross-functional teams to analyze, prioritize, and implement improvements to digital tools and applications. You will work closely with Information Technology and Policy Administration to facilitate digital service improvements, gather and analyze business requirements, prioritize enhancements, conduct testing, and develop documentation using Agile methodology and Jira. You will also act as a liaison between teams and stay informed on industry trends to drive innovation.

About You

Required:

High School Diploma or equivalent.
Minimum 1 year of business analysis experience in a customer support or contact center environment.
Minimum 1 year of experience using project tracking software.
Experience leading projects that enhance digital tools and applications.
Knowledge of requirements gathering, project scoping, and analysis techniques.

Preferred:

Associate’s Degree.
2+ years of experience in life insurance and/or annuities.
Experience with Atlassian/Jira Project Tracking Software.
Experience designing and creating digital customer support tools and applications.

Benefits

Annual discretionary incentive bonus.
Medical, Dental & Vision coverage.
401(k) with Company Match.
Paid time off: Vacation, Sick, Holiday, and more.
Paid Parental Leave for both Mothers and Fathers.
Hybrid/Remote Work Options.
Early Friday Closure.

Atlanta Life Insurance Company

For over a century, Atlanta Life has defined the principles of stakeholder capitalism and diversity, equity, and inclusion. Alonzo F. Herndon, a formerly enslaved man, founded Atlanta Life in 1905 after observing families lacking the savings to bury their lost loved ones. The company went on to become a vehicle for protection, generational financial security, and career employment for the country’s most at-risk citizens.

On January 20, 2023, Atlanta Life Insurance Company was acquired by Atlanta Life Holdings, an insurance holding company founded by a group of nationally recognized African-American entrepreneurs and executives with significant financial services expertise. The new ownership group is committed to continuing Mr. Herndon’s mission and building on Atlanta Life’s century of service.

Today, Atlanta Life Insurance Company serves as a benefits provider to employers and employees, a risk-transfer / risk-sharing partner, a solution for achieving Supplier Diversity and DEI goals, and a partner to the community. Atlanta Life Insurance Company’s core business is as a reinsurer of group benefits programs for corporate, government, and affinity group clients.

Des Moines, IA