Digital Support Analyst
$20.8k/y-$29.8k/y
SHAZAM Network - ITS, Inc.20 hours ago
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RemoteFull-timeEntry
Summary
SHAZAM Network - ITS, Inc. is seeking a Digital Support Analyst to join their team in a remote position, ideally located in Des Moines, IA or Parsons, TN. The role involves providing technical and operational support to customers utilizing the organization’s online and mobile banking platforms.
About the Role
As a Digital Support Analyst, you will be responsible for responding to client inquiries related to online and mobile banking, troubleshooting technical issues, assisting customers with product features, and documenting customer interactions. You will also monitor recurring issues and maintain knowledge of digital systems and security requirements.
About You
Required:
- Minimum of 2 years’ experience in client-facing roles.
- Proficient in Microsoft Office Suite, including Teams.
Preferred:
- Experience in banking, digital banking, ACH, technical help, or related field.
- Remote technical help desk or support experience.
- Adept at utilizing a CRM solution to log and track client inquiries, knowledge of Salesforce helpful.
Benefits
- Health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Flexible spending and health savings accounts.
- Life insurance and short- and long-term disability provided at no cost.
- Time away from work – PTO, VTO, paid parental leave, and company holidays.
- Educational assistance.
SHAZAM Network - ITS, Inc.
SHAZAM believes financial institutions are the backbone of the communities they serve. We help banks and credit unions better compete by being a service-focused financial services and payments provider. SHAZAM’s independent, member-owned structure allows our members to participate in the company’s decision-making process. Since SHAZAM is not beholden to shareholders, we reinvest our profits into the products and services our financial institution partners use every day so they can best serve their accountholders. SHAZAM’s employees are customer-focused, industry leaders, and vocal advocates, guided by our mission of Strengthening Financial Institutions. Learn more at shazam.net.
Parsons, TN