Digital Support Specialist

$23/h

Nymbus

2 days ago

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RemoteFull-timeEntry

Summary

Nymbus is seeking a Digital Support Specialist to join their remote team. The role involves providing front-line support to consumer and business banking customers in a high-volume Contact Center environment.

About the Role

As a Digital Support Specialist, you will be responsible for delivering exceptional service through inbound phone calls, secure messages, chats, and other digital communication channels. You will assist customers with digital banking access, account servicing requests, and general inquiries, while ensuring compliance with established policies and procedures. The position requires strong decision-making skills and attention to detail, with a commitment to providing one-touch resolution whenever possible.

About You

Required:

Associate's Degree or equivalent experience in a related field.
2+ years of experience in a financial institution, call center, or customer service role.
Strong communication skills (verbal and written).
Ability to multitask effectively in a multi-system environment.
Strong attention to detail and problem-solving skills.

Preferred:

Experience supporting consumer and/or small business banking customers.
Working knowledge of deposit accounts and basic business banking products.
Familiarity with KYC/CIP and banking compliance requirements.

Benefits

Hourly pay: $23.00, with a premium for bilingual (English/Spanish) candidates.
Annual Cash Bonus and Equity Options commensurate with the role level and experience.
Fully Remote.
401(k) plan.
Insurance - Health, Dental and Vision.
Time Off

Nymbus

Nymbus is a leader in the financial services industry, offering best-in-class products and services that provide a modern alternative to traditional business models for banks and credit unions. At Nymbus, we believe that new growth opportunities should be obtainable for financial institutions of all sizes. That’s why we offer products and solutions for every risk appetite with the ability to launch seamlessly without requiring a core conversion. Banks and credit unions now have a choice in how they serve their customers. Whether launching a full-service digital bank, building a portfolio of niche financial brands, or deploying our award-winning core platform, Nymbus helps you stay competitive and reach untapped markets to position your institution for success today and beyond

Jacksonville, FL