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Summary
About the Role
About You
- Bachelor’s degree required; advanced degree preferred.
- 10+ years of professional experience, including 5+ years of team leadership in software training, support, or enablement roles.
- Proven experience designing and scaling training strategies for SaaS or enterprise applications.
- Background in building and leading support teams, ideally in a nonprofit or mission-driven context.
- Strategic thinker who translates business needs into actionable enablement plans.
- Strong project management skills with the ability to organize complex initiatives and lead cross-functional teams.
- Technically proficient and able to interpret data to inform decisions and measure success.
- Collaborative leader who builds trust and communicates effectively with internal and external stakeholders.
- Adept at leveraging technology to drive user engagement and knowledge sharing.
Benefits
- Hybrid/remote eligible work environment.
- Travel up to 25% required.
Boys & Girls Clubs of America does whatever it takes for America’s youth to have great futures. As the nation's premier (nonprofit) youth development organization, our programs, training and services support millions of kids and teens every year. We hire employees who are recognized as leaders in their field with a passion for improving young lives. We have strong values, embrace diversity and offer great benefits to allow our employees to maintain work/life harmony. Boys & Girls Clubs of America represents the national office, which supports more than 1,000 independent Boys & Girls Club organizations serving youth across more than 5,400 locations. Boys & Girls Clubs are located in cities, towns, public housing and on Native lands throughout the country, and serve military families in BGCA-affiliated Youth Centers on U.S. military installations worldwide. Learn more about us at BGCA.org. Our Mission To enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens. Our Values Integrity Collaboration Accountability Respect Excellence