Director, Care Concierge
$115k/y-$145k/y
Zelis2 days ago
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HybridFull-timeDirector
Summary
Zelis is seeking a Director, Care Concierge to join their team in St Louis, MO. The role involves professionalizing and scaling the Care Concierge Team operations, ensuring operational excellence, and enhancing member engagement.
About the Role
As the Director of Care Concierge, you will oversee day-to-day operations, monitor performance metrics, and lead process improvement initiatives. You will set the strategic vision for the team, collaborate with cross-functional stakeholders, and drive automation and AI initiatives to enhance efficiency. Additionally, you will build a high-performing team culture and ensure compliance with data privacy and security standards.
About You
Required:
- 10+ years of experience in contact center leadership and operations management, with 5+ years in the Healthcare industry.
- Proven track record of managing large teams and multi-channel contact center environments.
- Bachelor’s degree from a four-year college or university.
Preferred:
- Master’s degree in Business, Operations, or a related field.
- Familiarity with automation, AI, and digital transformation initiatives.
- Strong understanding of contact center technologies (Salesforce, IVR, CXOne, WFM tools).
Benefits
- 401k plan with employer match.
- Flexible paid time off and holidays.
- Parental leaves, life and disability insurance.
- Health benefits including medical, dental, vision, and prescription drug coverage.
Zelis
Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts.
St Louis, MO