Director, Customer Success Attrition Programs

Salesforce is seeking a Director, Customer Success Attrition Programs to join their team in Seattle, WA. The role involves architecting and leading a proactive program to identify at-risk customers and drive interventions to reduce churn and secure long-term loyalty.

As the Director of Customer Success Attrition Programs, you will design and operationalize a global framework for proactive attrition programs, partner with Data Science to identify risk cohorts, define engagement strategies, establish cross-functional governance, and manage reporting frameworks to track program progress. You will also serve as the primary point of contact for this initiative, ensuring collaboration across various teams.