Director, Customer Success Management (Public Sector)
$185.5k/y-$268.9k/y
2 days ago
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HybridFull-timeSenior
Summary
Salesforce is seeking a Director, Customer Success Management (Public Sector) to join their team in Richmond, VA. The role involves serving as a trusted advisor to customer organizations, ensuring they maximize the value of their Salesforce investment.
About the Role
As a Director, Customer Success Management, you will be responsible for orchestrating all Signature deliverables, maintaining stakeholder relationships, and helping customers achieve their business goals on the Salesforce platform. You will provide proactive guidance, manage high-severity cases, and ensure a unified experience for customers who have purchased the Signature Success Plan.
About You
Required:
- Minimum of 8 years of work experience in Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, or solutions architecture.
- Experience with Salesforce Sales Cloud and/or Service Cloud.
- 4+ years’ experience in management consulting services.
- Exceptional communication and presentation skills.
- Ability to analyze technical concepts and translate them into business terms.
Preferred:
- Salesforce product certifications (AI Associate, Administrator, Advanced Administrator, etc.).
- Knowledge of Salesforce products and features.
- Experience working with Enterprise-level customers.
Benefits
- Time off programs.
- Medical, dental, and vision coverage.
- Mental health support.
- Paid parental leave.
- Life and disability insurance.
- 401(k) plan.
- Employee stock purchasing program.
Salesforce
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Richmond, VA