Director Customer Support - US Customer Solutions Group
$190k/y-$285k/y
Marvell Technology2 days ago
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OnsiteFull-timeDirector
Summary
Marvell Technology is seeking a Director Customer Support for their US Customer Solutions Group in Santa Clara, CA. The role involves leading a technical support team to ensure customer success and maintain Marvell's reputation for technical excellence.
About the Role
As the Director of Customer Support, you will lead a high-performing technical support team focused on North American customers. Your responsibilities will include overseeing customer engagements such as Proof of Concepts (POCs), managing customer relationships, coordinating with internal engineering teams, and representing Marvell at industry trade shows. You will also contribute to global leadership projects within the Customer Solutions Group.
About You
Required:
- Bachelor's or Master’s degree in Computer Science or Computer Engineering.
- 15+ years of experience in networking, focusing on data center and AI infrastructure.
- 7+ years of experience managing engineering teams.
- 7+ years of experience in customer-facing roles providing technical support and solutions.
Preferred:
- Experience with switch driver development and community software such as SAI/Sonic.
- Proficiency in developing and debugging device drivers and silicon.
- Understanding of system-level switch and hardware requirements.
- Familiarity with networking protocols and VLSI design.
- Strong leadership and communication skills, with the ability to inspire and guide teams.
Benefits
- Comprehensive benefits package including financial well-being, family support, mental and physical health resources, and recognition programs.
- Employee stock purchase plan with a 2-year look back.
- Family support programs to help balance work and home life.
- Robust mental health resources to prioritize emotional well-being.
Marvell Technology
We believe that infrastructure powers progress. That execution is as essential as innovation. That better collaboration builds better technology. At Marvell, We go all in with you. Focused and determined, we unite behind your goals as our own. We leverage our unrivaled portfolio of infrastructure technology to identify the best solution for your unique needs. And we sit shoulder-to-shoulder with your teams to build it. Agile in our thinking, and our partnerships, we look for unexpected connections that deliver a competitive edge and reveal new opportunities. At Marvell, we’re driven by the belief that how we do things matters just as much as what we do. Because, with a foundation built on partnership, anything is possible.
Santa Clara, CA