Director, Global Customer Success - east region US – Azul – Jobs in United States | OpenJobs AI

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Azul

Job Details

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Director, Global Customer Success - east region US

Azul

23 days ago

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HybridFull-timeDirector

Summary

Azul is seeking a Director, Global Customer Success - east region US to lead and scale their global customer-facing post-sales functions, combining hands-on account management in North America with strategic leadership of global teams.

About the Role

The role involves serving as the primary Customer Success Manager for strategic North American accounts, managing onboarding, adoption, renewals, and expansion. It includes leading and mentoring global Customer Success, Technical Account Management, and Migration Support teams, defining global strategies, fostering collaboration, and aligning cross-functionally. Responsibilities also cover operational excellence through adherence to best practices, dashboard development, scalable reporting, and maintaining regular reviews. Additionally, the role oversees global migration planning and support to ensure successful Java migration outcomes and collaborates with internal and partner teams for delivery excellence.

About You

Required:

10+ years in Customer Success or Technical Account Management with at least 5 years in global leadership.
Proven experience managing strategic customers and leading global, distributed teams.
Exceptional communication and relationship-building skills across technical and business stakeholders.
Hands-on experience with Salesforce, Jira, and customer health dashboards.
Ability to work independently in a fast-paced, globally distributed environment.

Preferred:

Experience in the Java ecosystem, cloud infrastructure, or enterprise software.

Azul

Azul is the only company 100% focused on Java, delivering the most trusted Java platform to the modern cloud enterprise. We provide the world’s best commercial support for OpenJDK to our customers by prioritizing their success, maintaining our unwavering commitment to innovation and excellence, and advancing Java through community leadership.

Millions of Java developers, hundreds of millions of devices, and the world’s most highly regarded businesses - including 27% of the Fortune 100 - trust Azul to power their applications with exceptional capabilities, performance, security, value, and success.

https://www.azul.com Twitter: @azulsystems

Trademarked - Azul, Zing, Zulu, Zulu Enterprise, ReadyNow are either registered trademarks or trademarks of Azul Systems Inc., registered in the U.S. and elsewhere. All other trademarks belong to their respective owners.

United States