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Summary
About the Role
About You
- Bachelor's degree in a technical field (Engineering, Computer Science, or related discipline) or equivalent experience.
- 10+ years of experience in technical support or customer service, with at least 5 years in a leadership role managing global teams.
- Strong understanding of remote troubleshooting, call center operations, and customer service best practices.
- Exceptional leadership, communication, and organizational skills.
- Experience with CRM, ticketing, and remote support software.
- Master's degree in a relevant field.
- Proven ability to drive process improvement and change management initiatives.
- Willingness to travel overnight up to 40% and internationally as needed.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- Supportive and inclusive work environment.
Packsize International is the award-winning supply chain and sustainable packaging industry leader in North America, Europe, and Asia-Pacific. Packsize introduced On Demand Packaging® in 2002. Today, as a multinational manufacturer of advanced packaging systems and automated packaging machine technology, Packsize B2B customers receive a tailored pre-configured packaging system and optimized workflow designed to deliver the scalable performance and reliability needed for highly efficient packaging environments. Our corrugated machine systems, proprietary software, workflow design solutions, and services deliver Right-sized Packaging on Demand®. Packsize customers increase B2C engagement, satisfaction, and loyalty while improving their supply chain and sustainability requirements. Packsize Right-sized Packaging on Demand® solves both the rising price of paper and demand dilemmas that prompt unsustainable shipping practices. The right-sized box has become the preferred choice by reducing the consumption of corrugated and waste through the ability to size the shipping container to the product order. Learn about our Smart Packaging for a Healthy Planet® community and careers at packsize.com.