Director of Global Service Delivery
3 days ago
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OnsiteFull-timeSenior
Summary
Gilman Partners is seeking a Director of Global Service Delivery to join their team at the World Headquarters in Monroe, OH. The role involves leading customer service and product support teams to enhance customer satisfaction and operational efficiency.
About the Role
As the Director of Global Service Delivery, you will be responsible for developing and executing the global customer service strategy, overseeing customer service and product support functions, managing technical support operations, and serving as the primary liaison between customers and internal teams. You will also focus on process improvements, team management, and ensuring compliance with service documentation requirements.
About You
Required:
- Bachelor’s degree in Management, Business Administration, Engineering, or a related field (or equivalent experience).
- 8+ years in customer service, product support, or a related field.
- 5+ years in a leadership or management role.
- Experience in project management and process optimization.
- Proficiency in CRM Systems or similar customer service business platforms.
Preferred:
- Strong track record in customer advocacy and satisfaction.
- Experience working with a leasing model.
Benefits
- Competitive health benefit package.
- Generous time off benefit.
- Collaborative and inclusive work environment.
Gilman Partners
Gilman Partners is an executive search, talent acquisition and leadership development firm with more than 40 years in the industry. As the largest executive search firm in the Greater Cincinnati market, we are proud to strengthen leadership teams and elevate talent in our communities. We partner with organizations that have a need to attract top talent for critical positions. We reach beyond the obvious pool of prospects to provide clients with the insight, perspective and proven assessment process that delivers outstanding candidates who stick. In addition to our executive search and talent acquisition services, we run GP Elevate, a leadership development program uniquely designed to prepare high-potential leaders for executive roles.
Monroe, OH