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Summary
About the Role
About You
- Associate's or Bachelor's degree in Business Administration, Operations Management, or related field
- Minimum 5 years of operations management experience, preferably in a BPO environment
- Proven leadership and team management skills in a dynamic, high-performance setting
- Strong understanding of BPO industry standards and best practices
- Expertise in operational management principles and efficiency optimization
- Deep knowledge of customer service principles and best practices
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to work effectively in teams and manage interpersonal relationships
- Demonstrated leadership skills including motivation and mentoring
- Ability to adapt to changing environments and manage change effectively
Benefits
- Paid Time Off including PTO and paid holidays
- Incentives and rewards such as contests with cash bonuses and prizes including electronics, vacations, and cars
- Comprehensive medical, dental, and vision coverage for full-time employees after 60 days; MEC medical plans after 30 days
- Retirement savings programs where available
- Short-term disability insurance
- Life insurance options
- Supplemental insurance including accident and critical illness coverage
- Career growth opportunities with focus on internal promotions
- Paid training programs
- Fun and engaging team-oriented work environment
- Casual dress code
CONTACT CENTER SERVICES INNOVATIVE, HIGH-PERFORMANCE SOLUTIONS THAT WORK
Mass Markets executes domestic omni-channel, inbound and outbound contact center services on behalf of some of the most recognizable brands in the world. As an industry leader with deep expertise in managing interactions across the customer lifecycle, Mass Markets connects customer service, inside sales, market research, automated customer contact and back-office business processes into comprehensive, flexible solutions. Servicing a range of industries, Mass Markets designs high-performance, analytics-driven solutions that produce real results. Under its signature Anything-as-a-Service platform, Mass Markets provides a suite of services and technology that extends beyond the contact center to enable organizations to better target and connect with customers. Anything-as-a-Service accelerates the transformation of business by utilizing intelligent infrastructure and domestic labor to provide significant cost advantages and superior technological footing to businesses that challenge the status quo. checkmark_element_blue_cropped_transparent 100% USA-based operations since 2003 with eight consecutive years on Inc.’s Fastest Growing Companies.
NEXT GENERATION CONTACT CENTER SOLUTIONS MASS MARKETS CONNECTS PEOPLE, TECHNOLOGY AND INFRASTRUCTURE TO DELIVER INNOVATIVE, INDUSTRY-LEADING SOLUTIONS
Since inception in 2003, the foundation of our success has been built on our ability to form lasting partnerships with clients by providing high-impact contact center services. Outsourcing customer interactions, when done correctly, does more than simply improve the bottom line. It also creates efficiency, improves customer interactions and constantly evolves to ensure that customer experience is a competitive advantage for our clients. This philosophy, along with our core belief that business evolution is infinite, has made Mass Markets a trusted industry leader in business process outsourcing.