Director of Partner Success
bolt8 months ago
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OnsiteFull-timeDirector
Summary
Bolttech is seeking a Director of Partner Success to join their team in the United States. The role involves managing and growing complex enterprise accounts, serving as the primary point of contact for key customers, and driving adoption and satisfaction.
About the Role
As the Director of Partner Success, you will lead post-delivery customer adoption and relationship management for large enterprise SaaS clients. Your responsibilities include building trusted relationships, driving long-term customer success, collaborating with internal teams, managing Statements of Work, overseeing renewal conversations, and advocating for partner needs in product discussions.
About You
Required:
- 10+ years in customer success, partner management, or operational leadership, ideally in a SaaS environment.
- Proven ability to lead complex, high-touch customer relationships.
- Excellent communication, presentation, and negotiation skills, comfortable engaging with C-level executives.
- Strong business acumen and ability to tie Bolt's solutions to customer outcomes.
- Experience working cross-functionally and managing escalations.
Preferred:
- Entrepreneurial mindset, comfortable with ambiguity and energized by creating solutions.
- Willingness to travel up to 15% for in-person partner meetings.
- Experience in the insurance industry, especially P&C.
Benefits
- Different medical plans to suit you and your family.
- Dental and vision insurance.
- Unlimited Flexible PTO plan.
- 401k Program & match.
- Paid family leave; we believe in fully supporting new parents.
- Wellness Program.
bolt
bolt is the leading distribution platform for P&C insurance, connecting insurers, distributors and customers to transform the way insurance is bought and sold. The result is the world’s largest technology-enabled marketplace of insurance products from more than 100 providers including two-thirds of America’s leading insurers. Across all 50 states, bolt is helping businesses of all kinds distribute insurance, expand market reach, and meet more of the insurance and protection needs of our customers.
United States