Director of SMB Servicing Operations - North America
$123.5k/y-$193.6k/y
PayPal2 days ago
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HybridFull-timeDirector
Summary
PayPal is seeking a Director of SMB Servicing Operations - North America to lead their team in Chicago, IL. The role focuses on enhancing customer experience, satisfaction, and loyalty while managing a team of service representatives.
About the Role
As the Director of SMB Servicing Operations, you will drive strategies to improve customer experience and satisfaction. Your responsibilities include managing a team of customer service representatives, setting performance goals, collaborating with cross-functional teams to resolve customer pain points, and implementing industry best practices in customer experience management.
About You
Required:
- 10+ years relevant experience in Operations, Customer Servicing, or related areas in a high-growth tech, payments, or marketplaces.
- Bachelor's degree or equivalent combination of education and experience.
Preferred:
- Experience leading frontline call center teams and optimizing operations.
- Strong understanding of AI, automation, and product-led growth in service operations.
- Proven ability to execute service-to-sales strategies and integrate risk management into operations.
Benefits
- Flexible work environment with a balanced hybrid model.
- Employee share options, health and life insurance, and more.
PayPal
We're championing possibilities for all by making money fast, easy, and more enjoyable. Our hope is unlock opportunities for people in their everyday lives and empower the millions of people and businesses around the world who trust, rely, and use PayPal every day. For support, visit the PayPal Help Center. https://payp.al/help For employment opportunities, check out our job openings in the 'Jobs' tab. We're an equal opportunity employer that welcomes diversity, and offer generous benefits to help you thrive at work and in your free time.
Chicago, IL