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Summary
About the Role
About You
- Bachelor’s degree in a related field; advanced degree preferred.
- At least 12 years of experience in capture management or business development, with expertise in both Federal and SLED markets.
- Deep understanding of Federal procurement processes and the nuances of SLED procurement cycles and requirements.
- Proven leadership experience with the ability to manage cross-functional teams and complex pursuits.
- Strong analytical, organizational, and decision-making skills.
- Exceptional written and verbal communication capabilities.
- Proficiency in MS Office 365 and other relevant tools.
- Knowledge of SLED-specific procurement platforms and methods.
- Demonstrated success in capturing business in both Federal and SLED sectors.
- Ability to adapt strategies to diverse customer needs across Federal and SLED markets.
- Experience fostering collaboration and driving innovation within capture teams.
Benefits
- Paid Time Off: Earn PTO and paid holidays.
- Incentives & Rewards: Participate in contests with cash bonuses and prizes.
- Health Benefits: Comprehensive medical, dental, and vision coverage after 60 days.
- Retirement Savings: Programs available for securing your future.
- Disability Insurance: Short-term coverage available.
- Life Insurance: Options to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance.
- Career Growth: Significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Team-oriented culture.
MCI is a global leader in tech-enabled business services, simplifying contact center outsourcing for brands worldwide. With a focus on digital transformation and efficiency, we help our clients Do More For Less by delivering scalable, agile solutions tailored to their needs. Through organic growth and strategic acquisitions, MCI has built a portfolio of companies offering synergistic services, including contact center management, business process outsourcing (BPO), Omnichannel CX deployment, IT services, software and app development, customer experience management, inside sales, and collections/account receivable management. Our comprehensive BPO-as-a-Service (BPOaaS) model provides flexible, end-to-end solutions for companies looking to optimize their operations. CX OUTSOURCING SIMPLIFIED MCI combines the strength of global scale with the personalized touch of smaller, agile teams. Our award-winning Customer Service Representatives (CSRs) deliver exceptional customer engagement, sales, and retention services with empathy and expertise. 🤝 Customer Experience Solutions 📈 Revenue Growth Services 🏡 Remote Workforce Solutions 🧠 CX Strategy & Design 🔒 Secure, Scalable, and Stable Operations CX TECHNOLOGY THAT DELIVERS We ensure every customer interaction is seamless across all channels, powered by cloud-based technology and intelligent automation. Our solutions enhance both customer and employee experiences, driving efficiency and cost savings. 📊 Automation, Data & Analytics ☁️ Cloud & Digital Engineering 🤖 Digital Self-Service & Cost Mitigation 🧩 Technology & Systems Integration 🚀 Digital Transformation & Marketing Solutions With over 5,000 employees and 370+ North American clients, MCI leads a global network of brands, including Gravis Marketing, OnBrand24, Valor Intelligent Processing, Market Force, and others. Contact us today to discover how MCI can help your brand achieve its full potential through Global Contact Center Outsourcing – Simplified.