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Summary
About the Role
About You
- Bachelor's degree required; advanced degree or relevant certifications (e.g., ITIL) preferred.
- A minimum of 18+ years of product and technical support experience, with 5+ in a senior leadership role.
- Minimum of 10 years of experience managing teams.
- Over 10 years of experience in customer-facing roles and leading projects.
- Experience with enterprise SaaS and managing technical or API-related support.
- Proven executive leadership and strategic impact.
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills.
Benefits
- Discretionary annual bonus.
- Health insurance.
- Retirement savings benefits.
- Life insurance and disability benefits.
- Parental leave.
- Paid time off for sick leave and vacation.
QuartzBio is the Precision Medicine Intelligence Company. Our first-in-class Precision Medicine AI Agent Platform enables autonomous data ingestion and conversational insights across the precision medicine value chain. We're transforming the way precision medicine teams work with 360° intelligence. Powered by a network of domain-specific AI agents, QuartzBio’s solutions amplify the efforts of operations, translational, informatics, and IT teams in biopharma R&D, using AI-driven integration of biomarker, sample, and clinical data to create a unified, scalable data ecosystem. R&D teams can shorten time from data to insights, analytics, and visualizations, accelerating study close and time-to-market. We invite you to connect with our experienced, multidisciplinary, global team. After all, we connect people to processes, data, technology, and to each other. Our platform and solutions are designed to empower teams to work more quickly, efficiently, and effectively, replacing chaos and complexity with intuitive simplicity. With QuartzBio, you don’t have to be a data scientist to extract valuable insights from your data—all stakeholders can have access to insights, in real time. Send us a message, we’d love to chat!