Okay, I've searched for Director-level roles in global product and technical support located in Torrance, CA, within the security industry, requiring 15+ years of experience, and full-time schedule. I have found 27 positions matching your criteria.

Sure. Here's the analysis:

Job Analysis:

The Director, Global Product and Technical Support role at Rapiscan Systems is fundamentally about ensuring exceptional field serviceability and operational availability for a complex portfolio of security screening products, including legacy and new systems. This role is designed for a seasoned leader who can bridge engineering, quality assurance, and service delivery across a global footprint to drive continuous improvement, technical resolution, and customer satisfaction. The successful candidate will be responsible not only for reactive problem resolution—handling escalations from frontline service engineers and third parties—but also for proactive measures such as developing maintenance schedules, overseeing spare parts management, training, and establishing global support processes. Critical qualifications reflect the need for deep technical knowledge combined with strategic leadership, including expertise in failure data analysis, cross-departmental collaboration, and service sales integration. The job demands a high degree of autonomy, sound judgment, and the ability to influence across functional boundaries. The role's success is measured through KPIs that track system uptime, customer complaint resolution, operational efficiency, and support sales growth. A capacity to analyze data strategically, manage complex global teams, and lead change in a high-pressure environment will be essential. Moreover, the person must be comfortable with approximately 30% travel, signaling the importance of direct engagement with customers and partners worldwide. In this context, success means building a resilient, responsive global support organization that keeps Rapiscan’s product portfolio reliable and competitive while fostering innovation in service delivery.

Company Analysis:

Rapiscan Systems is a world-leading provider in the security screening industry, known for its innovative detection technology and robust global service network. Positioned as a trusted partner to governments and private security operations worldwide, it combines rigorous compliance with operational excellence. The company's culture likely values innovation, accountability, and teamwork—principles echoed in their emphasis on integrity and proactive service excellence. Their broad geographic presence and complex product portfolio imply a dynamic, global work environment where cross-cultural collaboration and agility are crucial. For a candidate, this means the company expects not only technical and leadership competency but also a global mindset and comfort with ambiguity and complexity. Rapiscan's position within the OSI Systems group suggests access to substantial resources and strategic support but also high expectations for financial and operational discipline. This role's placement close to senior leadership and cross-functional teams emphasizes both influence and visibility, making it a strategic linchpin for protecting the brand's reputation through world-class service. The company's growth ambitions and focus on innovation hint that this director’s role is not static—continuous process improvement and service model evolution are likely core to future success. For someone seeking long-term growth, the company offers a platform to impact global security operations while working within a purpose-driven, technologically advanced environment.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time you had to lead the resolution of a complex technical issue that required collaboration across multiple departments. How did you manage communication and ensure a successful outcome?
• Behavioral: Describe an experience where you had to influence stakeholders beyond your direct authority to drive a process improvement or change initiative. What strategies did you use?
• Behavioral: Share an example of how you managed competing priorities and high-pressure situations in a global support environment. How did you maintain team focus and achieve goals?
• Behavioral: Can you discuss a situation where you identified a gap in service delivery or technical support? How did you address it and what was the impact on customer satisfaction?
• Technical/Role-Specific: How would you approach designing a global preventative maintenance program for a diverse portfolio of legacy and new security products?
• Technical/Role-Specific: What techniques and data points would you prioritize in conducting failure analysis to distinguish between user error, environmental factors, and product design issues?
• Technical/Role-Specific: Explain your experience with managing Engineering Change Orders (ECOs) and how you ensure documentation and service requirements align globally.
• Technical/Role-Specific: How do you integrate feedback from field service teams and customers into product lifecycle management and new product launches?
• Situational: Imagine you receive an urgent escalation from a regional service provider about a recurring system failure affecting critical border security. What steps do you take to resolve the issue and communicate with stakeholders?
• Situational: If faced with resistance from engineering on implementing a service-driven product enhancement, how would you advocate for necessary changes to improve serviceability?
• Situational: Suppose your analysis reveals that a significant portion of system downtimes are caused by gaps in field technical training. How would you design and implement an effective training improvement plan globally?
• Company Fit/Motivation: What attracts you to Rapiscan Systems and how do you see your skills contributing to our mission of providing best-in-class security screening solutions?
• Company Fit/Motivation: Rapiscan values innovation, integrity, and teamwork. Can you share examples of how these values have influenced your leadership style and operational decisions?
• Company Fit/Motivation: Considering our global presence and complex customer needs, how do you prepare yourself and your team for working successfully across multiple cultures and time zones?
• Questions for Interviewer: How does Rapiscan envision this role evolving in the next 3 to 5 years in relation to emerging security technologies and service delivery models?
• Questions for Interviewer: Can you describe the key challenges the Global Product and Technical Support team is currently facing, and what success would look like in addressing them?
• Questions for Interviewer: How does the company support continuous learning and development for leadership roles within the global service organization?