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Summary
About the Role
About You
- Bachelor's degree required; MBA or advanced degree a plus.
- 8–10+ years of experience in SaaS renewals, account management, or customer success.
- 3–5+ years in a senior leadership role with direct responsibility for renewals or customer retention.
- Deep expertise in SaaS financial metrics including ARR, GRR, NRR, churn, CAC, and CLTV.
- Proven success managing high-volume renewals motions in both tech-touch (SMB) and high-touch (Enterprise) environments.
- Experience building or transforming a renewals function within a high-growth SaaS environment.
- Strong systems proficiency (e.g., Salesforce, Gainsight, CPQ tools) and renewal forecasting platforms.
- Advanced negotiation, influence, and executive communication skills.
- Analytical mindset with fluency in forecasting, pipeline analytics, and operational dashboards.
Benefits
- Robust benefits package, including health and dental and 401k with company match.
- Flexible Time Off policy or generous PTO plan and paid holidays.
- Up to 4 weeks paid bonding leave.
- Tuition reimbursement.
- Robust Employee Assistance Program offering free counseling 24/7/365.
- 24/7 access to virtual medical care with Teladoc.
- Quarterly awards based on peer nominations.
- Opportunities to participate in charitable events and give back to the community.
WorkWave delivers innovative software and fintech solutions to the millions of hardworking service professionals that keep the world safe, clean and beautiful. Partnering with over 8,000 customers worldwide, the leading lawn care, pest control, commercial cleaning and security guarding companies rely on its end-to-end SaaS solutions to run and grow their businesses - everything from customer acquisition to mobile communications to billing and invoicing, and beyond. Backed by decades of experience, passionate teams, and strong commitment to its customers, WorkWave’s vision is to empower the world’s mobile service workers to build a brighter future. WorkWave has been recently named an Inc. Power Partner and a Top 100 Software Company. For more information, visit workwave.com.