Dispatch Supervisor
2 days ago
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OnsiteFull-timeMid
Summary
Hotwire Communications Ltd is seeking a Dispatch Supervisor to join their team in Fort Lauderdale, FL. The role involves overseeing daily dispatch operations to ensure efficient scheduling and routing of field technicians or drivers.
About the Role
As a Dispatch Supervisor, you will supervise the dispatch team, monitor workflow, and implement processes that promote productivity and customer satisfaction. Your responsibilities will include adjusting dispatch schedules in real-time, training and evaluating dispatch staff, collaborating with various teams to resolve scheduling conflicts, and ensuring compliance with company policies and safety procedures.
About You
Required:
- High School Diploma or equivalent required; Associate's or Bachelor's degree in Business, Operations, or related field is preferred.
- Minimum 3 - 5 years of experience in dispatch operations, preferably within telecommunications, utilities, or a related field.
- Minimum 1-2 years of supervisory or team leadership experience in a fast-paced, customer-focused environment.
- Strong proficiency with dispatch software systems, workforce management tools, and Excel (reporting, scheduling, and analysis).
- Excellent communication, problem-solving, and decision-making skills.
Preferred:
- Proven ability to lead and coach teams, manage performance, and handle escalated issues professionally.
- Demonstrated ability to manage schedules, prioritize tasks, and balance operational demands with customer satisfaction.
- Bilingual (English/Spanish or other language) is a plus.
Benefits
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts for employees who live on a property serviced by Hotwire.
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
Hotwire Communications Ltd
Hotwire Communications is a national leader in fiber optic technology, delivering advanced, customized telecommunications solutions to residential, commercial, senior-living, hospitality, and campus environments. We specialize in creating innovative, fiber-based networks that offer unparalleled performance and reliability, tailored to meet the unique needs of every customer we serve.
Fort Lauderdale, FL